eDesk Updates

New Kaufland Austria integration

by Maura C
Kaufland, which is one of the most popular retail companies in the world, has now expanded into Poland! Founded in Germany in 1984, it offers a wide range of household items like groceries, clothing, electronics and gardening supplies
New

CDiscount tracking now available!

by Maura C
We can now pull in tracking information for all your CDiscount orders, making it easier to respond to customers. Use #tracking_code or #tracking_code_link snippets in your templates or directly in replies to quickly populate CDiscount
Improvement

New User log report now available!

by Maura C
Our Report Extracts now include a 'User Log' report, allowing you to quickly generate detailed reports for all or individual users with just a few clicks. We've retained the familiar column headings from the Enterprise reports, so
New
Announcement

Improved Custom Fields report

by Maura C
We've improved the Custom Fields report in Report Extracts. Previously, all custom fields were included in the CSV download, but now you can filter for a specific field, and only that field will appear in your report. This update
New

Enhanced chatbot Q&A report for deeper insights!

by Maura C
We've upgraded our chatbot Q&A report in report extracts with valuable new columns, including chat creation date, links to the widget, and most importantly, links to the content hub articles used, along with their confidence scores.
New
Improvement