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Cdiscount now supports tracking and attachments!
by Maura C
With the new Octopia API, the Cdiscount integration has been enhanced and now includes tracking and attachment support.
Tracking details are now displayed for Cdiscount orders when available.
Additionally, both incoming and outgoingtimestamp1732036440459
Octopia Integration now live!
by Maura C
We’re excited to launch our Octopia integration!
You can now seamlessly manage customer support for all Octopia marketplaces like Cdiscount and Bebeboutik directly within eDesk.
Centralize your support and streamline workflows totimestamp1730913848579
Take Control of Your Gmail Read Status from eDesk!
by Maura C
Seamlessly sync your Gmail read statuses with eDesk.
Did you know, when you connect your Gmail to eDesk via the Google App, you can choose when to mark your messages as read in Gmail? Choose between marking them read when 'Pulled intotimestamp1730724552631
Join Our Q4 Product Town Hall webinar!
by Maura C
Join us for our Q4 Product Town Hall on November 5, 2024, at 3:00 PM GMT. We'll showcase the latest updates, preview upcoming features, and answer your questions. Don’t miss this opportunity to maximize your success with our tools—securetimestamp1730383293955
Introducing the real-time Live dashboard
by Maura C
The Live dashboard offers a real-time view of your eDesk account, helping you monitor performance metrics and customer interactions as they happen.
Track agent activity, ticket volumes, response times, chat, phone engagement and more
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