eDesk Updates

eDesk Updates

www.edesk.com

Watch our AI Assist webinar on-demand!

by Maura Cunningham
Missed our webinar on how AI can transform customer support? Watch the recording to discover real-world strategies, success stories, and a live demo of AI Assist in action. Learn how to boost efficiency and streamline support with
Announcement

Live Dashboard now displays handled tickets!

by Maura Cunningham
We’ve enhanced the Live Dashboard with a new Handled tickets column, giving you real-time visibility into how many tickets each agent has handled. Track agent performance more effectively and gain deeper insights into your support
Improvement

Improved Chat overview

by Clodagh Callan, Product Manager
Improvement
We’ve revamped the Chat overview and separated chatbot and agent information to give you clearer insights. Chatbot performance – Instantly see how many conversations were resolved by the chatbot and how many led to follow up
Improved Chat overview

Webinar March 6th : Maximize AI with eDesk - A guide for Support teams

by Maura Cunningham
Join our upcoming webinar to discover how AI can transform your customer support operations! Learn how eDesk’s AI Assist helps teams deliver faster, more empathetic responses, reduce repetitive tasks, and maintain brand
Announcement

Streamlined TikTok Shop Order Adjustments

by Evan De Vere Hunt, Senior Product Manager
New
Integrations
Improvement
We’re excited to announce a new feature that lets you handle all TikTok Shop order adjustment actions—cancellations, refunds, returns, and replacements—directly in eDesk. No more hopping between multiple tools or windows! Why You’ll Love
Streamlined TikTok Shop Order Adjustments

Enhanced Quick Reply

by Evan De Vere Hunt, Senior Product Manager
We’re excited to introduce a major update to Quick Reply, one of the AI-driven features in your AI Assist Pack. Quick Reply helps you respond to simple customer tickets directly from the inbox—no need to click into every single message.
New
AI
Improvement

AI Translation is here!

by Evan De Vere Hunt
New
AI
We recently launched our AI-powered translation service, which offers improved fluency and grammatical accuracy on the standard eDesk translations your team is using.
AI Translation is here!

eDesk x ChannelEngine: Now Tracking Orders!

by Evan De Vere Hunt, Senior Product Manager
Good news for ChannelEngine users! eDesk now supports order tracking for ChannelEngine orders, giving you better visibility and more streamlined customer support. With this update, you can track shipments directly within eDesk, ensuring
New
Integrations