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AI Composer supports line breaks
by Darren Heaphy
Sometimes you might use AI Composer to rephrase a suggested response, or perhaps you’re copying and pasting from somewhere else. Now we’ve added support for line breaks so the AI composed response includes the breaks between paragraphs
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Say hello to the AI Composer in your reply box!
by Noor Saleh
Transform messages to your customers with the new AI Composer feature. Typing up a perfect response has never been easier - with any writing style.
With the composer conveniently located in your reply box, you can highlight your message totimestamp1690466640000
Sign in with Google
by Darren Heaphy
“Sign in with Google” means you can authenticate your account with eDesk using your Google account. What this means is that if the email address you currently use to log in to eDesk is a Google account then you can now log in to eDesktimestamp1690327740000
Introducing Ticket Share for off-platform collaboration
by Darren Heaphy
We’re delighted to announce our new “Ticket Share” feature, which allows for off-platform escalation and collaboration with individuals, teams or companies outside of eDesk, who aren’t required to be set up as users on your account, and yettimestamp1689776340000
Call Log reporting
by Darren Heaphy
We’ve extended Voice reporting with new “Call Log” section. This report captures each answered, missed call or voicemail with playback options and ticket actions (create a new ticket for follow up, call shopper back, view related ticketstimestamp1689239940000
We've updated scheduled replies and send status
by Darren Heaphy
As part of the overall changes to the reply box we’ve also improved the options for scheduling when your reply is sent and whether, upon sending, to change the status of the ticket. With the scheduled reply option you can pick quick options
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We've improved the Reply Box
by Darren Heaphy
We’ve rolled out some improvements to the Reply box experience:
We removed the icons from Reply, Note etc (so it’s less busy)
We’ve tidied up the formatting, template, attachment and CC options
The reply box will now automatically expand
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eDesk Talk enhancement for a better user experience
by Noor Saleh
We're thrilled to announce that we have made significant improvements to eDesk Talk 📞!
With the recent update, we have migrated the dialer to the left-hand navigation bar in the product, ensuring greater stability and usability for
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"Last message created at" added to Mailbox Filters
by Darren Heaphy
Based on your feedback we added a “Last message created at” filter option so you can filter by tickets within this range
