eDesk Updates

eDesk Updates

www.edesk.com

Elevate Your Customer Call Experience with Enhanced Voice ticket features

by Evan De Vere Hunt
Improvement
Integrations
We are thrilled to introduce new features to our voice solutions - eDesk Talk and Aircall Integration, designed to supercharge your customer call experience. Here's what's in store for you: Feature 1: Automatic Ticket Creation Now, for
Elevate Your Customer Call Experience with Enhanced Voice ticket features

We now show discounts and shipping prices on Magento orders

by Evan De Vere Hunt
Improvement
Integrations
When Magento orders are pulled into Magento we now show the shipping fees and discounts, so you have a clearer record or the customer’s purchase when you’re replying to their queries.
We now show discounts and shipping prices on Magento orders

Respond to post sales questions from your buyers on Etsy

by Evan De Vere Hunt, Senior Product Manager
Improvement
Integrations
We're thrilled to announce exciting enhancements to our Etsy integration, all designed to elevate your customer communication experience. Now, for your Etsy post-sales support questions, you will also see the relevant order data directly on
Respond to post sales questions from your buyers on Etsy

We've improved ticket summaries for longer threads

by Darren Heaphy
Our AI-powered summaries of tickets can generate recaps of a conversation which can then be embedded into the ticket itself, copied to your clipboard (to use in other systems) or simply read then dismissed. Sometimes though particularly
Improvement

2 new permissions on Mailbox

by eDesk Support
In eDesk you can create a custom role and attach permissions to that role. Within those permissions we’ve added new controls, which are active by default, for your mailbox: Archive tickets Delete tickets If you’d like to learn more
Improvement

New column "Tags"

by Clodagh Callan
Tags in eDesk can be used in a myriad of ways, from root cause selection to flagging escalations or brand segmentation to support level attribution. The eDesk Mailbox allows you to create custom layouts so that you can create the view you
Improvement

AI Assist reply suggestions and Handsfree replies now work in multiple languages!

by Noor Saleh
New
We are thrilled to announce a significant enhancement to eDesk AI! Our latest update introduces an advanced language detection feature to our AI-powered suggestions and responses, allowing you to leverage AI for your multi-lingual customer
AI Assist reply suggestions and Handsfree replies now work in multiple languages!

We've added ManoMano to our app store!

by Noor Saleh
New
Integrations
ManoMano is a European marketplace specializing in DIY, home improvement and gardening supplies. Launched in France, it now also operates in Belgium, Germany, Italy, Spain, and the UK. For a guide on how to install ManoMano, please follow
We've added ManoMano to our app store!

Introducing Report Extracts for powerful insights at your fingertips

by Noor Saleh
New
With Report Extracts, you can now generate tailored CSV reports from eDesk about tickets, channels, agents, tags, and languages, so you can know your business more and provide exceptional customer service.   Report Extracts are available
Introducing Report Extracts for powerful insights at your fingertips