urn:noticeable:projects:tdUgf5LRg5d9Xbco5zRkwww.edesk.com2023-11-28T15:02:32.661ZCopyright © eDeskNoticeablehttps://storage.noticeable.io/projects/tdUgf5LRg5d9Xbco5zRk/newspages/iSuTBzFmAJDlF3mojmQj/01h55ta3gsvwwdw59ay5g746j2-header-logo.pnghttps://storage.noticeable.io/projects/tdUgf5LRg5d9Xbco5zRk/newspages/iSuTBzFmAJDlF3mojmQj/01h55ta3gsvwwdw59ay5g746j2-header-logo.png#8e52ffffurn:noticeable:publications:GlropZAcW63hy934OI9L2023-11-28T14:49:20.654Z2023-11-28T15:02:32.661Z

Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both

<p><span style="color: rgb(55, 65, 81);">Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both countries.</span></p><p>You can now add Bol.com from our app store.</p><p><span style="color: rgb(55, 65, 81);">For a step-by-step guide on how to install and use bol.com, check out our </span><a href="https://support.edesk.com/connecting-bol-com-with-edesk?utm_source=noticeable&amp;utm_campaign=edesk.exciting-news-weve-just-launched-bol-com-on-our-app-store&amp;utm_content=publication+link&amp;utm_id=tdUgf5LRg5d9Xbco5zRk.iSuTBzFmAJDlF3mojmQj.GlropZAcW63hy934OI9L&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank"><span style="color: rgb(55, 65, 81);">latest support article</span></a><span style="color: rgb(55, 65, 81);">.</span></p>Evan De Vere Hunt[email protected]urn:noticeable:publications:xb4f4KJKgk3Jbsm3OPYV2023-01-13T17:06:00Z2023-01-24T16:16:17.022Z

Great news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.

<h1>Great news! We’ve now made it possible to create <strong>returns</strong> and <strong>refunds</strong> for your Shopify stores right within your eDesk</h1><p></p><p></p><p>If you want to find out more about what you can do with this improvement, you can read about it in this <a href="https://support.edesk.com/shopify-returns-and-cancellations?utm_source=noticeable&amp;utm_campaign=edesk.shopify-returns-cancellations-in-edesk-beta-1&amp;utm_content=publication+link&amp;utm_id=tdUgf5LRg5d9Xbco5zRk.iSuTBzFmAJDlF3mojmQj.xb4f4KJKgk3Jbsm3OPYV&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank" title="helpful article ">helpful article</a>. <br><br>Continue reading below if you want some highlights! 👇</p><hr><h2>Refund Order</h2><ol><li><p>From within the right sidebar of your eDesk tickets, you can now click on the button <strong>Refund Order</strong> to open the 'refund order' screen (shown below). In this screen, you can:</p><figure><img src="https://storage.noticeable.io/projects/tdUgf5LRg5d9Xbco5zRk/publications/xb4f4KJKgk3Jbsm3OPYV/01h55ta3gsj6twz7fyj9kay93c-image.png" alt="" loading="lazy" title=""></figure>Give the reason for the refund, set which items you want to refund, set quantities to refund, choose to restock items or not, set the refund amounts for the items.. and more!<p></p></li></ol><h2>Cancel Order</h2><ol><li><p>From the right sidebar, you can also click on the button <strong>Cancel Order</strong>&nbsp;to open the 'cancel order' screen (shown below): In this screen, you can:</p><p></p><p></p><figure><img src="https://storage.noticeable.io/projects/tdUgf5LRg5d9Xbco5zRk/publications/xb4f4KJKgk3Jbsm3OPYV/01h55ta3gs4p3d7v8xbb5k6fnr-image.png" alt="" loading="lazy" title=""></figure><br>Set quantities to refund, set shipping amount to refund, set custom refund amount, set the reason of the cancellation, and notify customer.<p></p></li></ol><h2>Ticket Item </h2><p>When the user initiates a return or cancellation we will create a message item and display it in the ticket.<br><br>If the user takes the action in Shopify or some other 3rd party app rather than eDesk this will still create a message item. In this case it will say <strong>actioned in Shopify.</strong>&nbsp;</p><p><br>Let us know if you find this improvement helpful!<br></p>Noor Saleh[email protected]urn:noticeable:publications:3av8qVU65luHAQSvjnji2023-01-12T12:55:00Z2023-01-17T10:35:33.859Z

Stay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration! Benefits Access all of your delivery information from the right-hand side of the

<p>Stay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration!</p><p></p><figure><img src="https://storage.noticeable.io/projects/tdUgf5LRg5d9Xbco5zRk/publications/3av8qVU65luHAQSvjnji/01h55ta3gsx70jyyt3tegb4ht7-image.png" alt="" loading="lazy" title=""></figure><p></p><p><strong>Benefits</strong></p><ul><li><p>Access all of your delivery information from the right-hand side of the ticket so you have all the context you need. </p></li><li><p>View additional information when you click on the <em>Shippingbo tracking</em>, and add them straight into your ticket when responding to your customers.</p><p></p><p></p><figure><img src="https://storage.noticeable.io/projects/tdUgf5LRg5d9Xbco5zRk/publications/3av8qVU65luHAQSvjnji/01h55ta3gs4n7y5wym1n7hhy54-image.png" alt="" loading="lazy" title=""></figure><br>To find out how to connect Shippingbo to eDesk, please follow the simple instructions in this <a href="https://support.edesk.com/connecting-shippingbo-with-edesk?utm_source=noticeable&amp;utm_campaign=edesk.we-added-shippingbo-beta-&amp;utm_content=publication+link&amp;utm_id=tdUgf5LRg5d9Xbco5zRk.iSuTBzFmAJDlF3mojmQj.3av8qVU65luHAQSvjnji&amp;utm_medium=newspage" rel="noopener nofollow" target="new_window " title="helpful article">helpful article</a>.<p></p><p></p><p></p></li></ul>Noor Saleh[email protected]