eDesk Updates

Your Support Sidekick: The AI Assistant!

Fri, 08 Mar 2024 11:54:24 GMT

Meet your team's new best friend in ticket resolution. Our AI Assistant is on a mission to supercharge your support game by suggesting responses, recommending actions, and summarizing conversation histories. With this trusty sidekick by your side, your team can respond faster, work smarter, and ensure every customer gets the attention they deserve. Say hello to efficiency, and let the AI Assistant lead the way in transforming the ticket resolution experience.

Empower Your Workflow: AI-Classification-Based Message Rules

Fri, 08 Mar 2024 11:54:05 GMT

Exciting news for streamlined efficiency! Soon, you'll be able to create message rules based on AI classifications. Respond, assign, tag, and automate more tasks effortlessly. This feature is your ticket to a smoother workflow, allowing you to set up automated actions that align perfectly with AI-classified tickets. Stay ahead of the game as you let our intelligent system take care of routine tasks, ensuring faster responses and a more organized support process.

Extending classifications to all tickets

Fri, 08 Mar 2024 11:53:43 GMT

We're taking our ticket classification to the next level. Soon, eDesk's AI won't just stop at tickets with orders – it's diving deep into every ticket, ensuring that it identifies the root cause for all your incoming queries. That means more accurate classifications and suggested responses for every ticket, not just the ones tied to orders. Get ready for a more comprehensive and efficient support experience as we expand our AI's reach to cover all your customer inquiries.

Slash customer support volume with eDesk's AI Chatbot

Fri, 08 Mar 2024 11:53:20 GMT

Get ready for the biggest customer support upgrade you’ve ever seen. Our super-smart AI chatbot is here to lighten the load on your team and lend a hand, effortlessly solving your customer’s questions. It’s like having a new team member who knows all about your support content and dishes out safe and spot-on answers with no ramp-up time needed.

eDesk AI is Upgrading to GPT-4!

Fri, 08 Mar 2024 11:52:54 GMT

Get ready for a boost in intelligence! We're thrilled to announce that eDesk's AI is leveling up, making the move to Open AI's latest model, GPT-4. This upgrade means more power, smarter responses, and an even better support experience for your customers. With this upgrade you can expect sharper ticket classification and better suggestions.

Break down language barriers with AI Translation.

Fri, 08 Mar 2024 11:52:41 GMT

Speak your customer's language fluently. We’re launching a new AI translation feature that perfectly translates incoming and outgoing messages more reliably than ever before. eDesk’s AI Translation uses a combination of proprietary language detection technology and the world’s most advanced AI to ensure you never make a language misstep with your customers. Build trust in your business with eDesk’s AI Translation