urn:noticeable:projects:tdUgf5LRg5d9Xbco5zRkwww.edesk.com2024-04-24T14:07:17.646ZCopyright © eDeskNoticeablehttps://storage.noticeable.io/projects/tdUgf5LRg5d9Xbco5zRk/newspages/iSuTBzFmAJDlF3mojmQj/01h55ta3gsvwwdw59ay5g746j2-header-logo.pnghttps://storage.noticeable.io/projects/tdUgf5LRg5d9Xbco5zRk/newspages/iSuTBzFmAJDlF3mojmQj/01h55ta3gsvwwdw59ay5g746j2-header-logo.png#8e52ffffurn:noticeable:publications:aPZnSASv7gib6a9Zwzoh2024-04-22T13:21:00Z2024-04-24T14:07:17.646Z

We have just added updating some of our tools to include AI classifications - Report extracts and Mailbox filters. This means you can now report on AI classifications using Report extracts. Generate a Ticket report which now contains the

<p>We have just added updating some of our tools to include AI classifications - Report extracts and Mailbox filters. </p><p>This means you can now report on AI classifications using Report extracts. Generate a Ticket report which now contains the AI classification as a column. </p><p>You can also organise your Mailbox and work more efficiently by filtering the Mailbox based on classification. Just click the filter icon in the top nav and scroll down to AI classification. Create pinned filters so you can access them easily in future.</p>Clodagh Callan[email protected]urn:noticeable:publications:y5afkucCboRu69pY1Xy42024-04-04T14:27:00Z2024-04-09T14:28:17.268Z

Did you know you can request feedback on the service provided by your agents after a ticket has been marked as Resolved? This can be set up per channel and sends an email to the customer after their ticket has been resolved. Any feedback

<p>Did you know you can request feedback on the service provided by your agents after a ticket has been marked as Resolved?</p><p>This can be set up per channel and sends an email to the customer after their ticket has been resolved. Any feedback left by the customer will appear on the Customer Satisfaction dashboard. </p><p>We have improved the “from address” of this email and it now uses the same sending mode as configured by you when connecting the channel. </p>Clodagh Callan[email protected]urn:noticeable:publications:rHOnQBY4KDNHdCNcGqdK2024-03-26T09:25:00Z2024-03-26T09:27:12.397Z

We know the list of reports was difficult to manage as more reports were generated and old ones expired so we have added a new tab for expired reports. Within the expired tab, you can now delete individual ones or in bulk. Keep an eye

<p>We know the list of reports was difficult to manage as more reports were generated and old ones expired so we have added a new tab for expired reports. </p><p>Within the expired tab, you can now delete individual ones or in bulk. </p><p>Keep an eye out for more updates to come for Report Extracts!</p>Clodagh Callan[email protected]urn:noticeable:publications:Ym5eK3DjNz4Bghon2fD62024-03-15T14:51:00Z2024-04-09T14:20:01.804Z

We have added a new option in the Rule conditions! The fulfilment condition allows you to select the method (specific to each marketplace) and take action such as assign a specific agent or add a tag. Rules have not changed, just add a new

<p>We have added a new option in the Rule conditions! The fulfilment condition allows you to select the method (specific to each marketplace) and take action such as assign a specific agent or add a tag.</p><p>Rules have not changed, just add a new condition to existing rules or crate a new one and select Fulfilment from the conditions dropdown and select an option/s.</p>Clodagh Callan[email protected]urn:noticeable:publications:k4EJd2b6BkYIFR29CcFt2024-03-15T12:16:10.885Z2024-03-15T12:24:44.759Z

We have been making some changes to our mobile app! We have cleaned up the interface and made it a lot easier to navigate. The Insights apps offers users a mobile version of the Insights section of the desktop app Users can see their

<p>We have been making some changes to our mobile app! We have cleaned up the interface and made it a lot easier to navigate.</p><p>The Insights apps offers users a mobile version of the Insights section of the desktop app</p><p>Users can see their Orders, Tickets and Feedback on the go.</p><p>The app is available to all users and can be downloaded from the iOS or Android app store.</p>Clodagh Callan[email protected]urn:noticeable:publications:AhJ5RjzMltZRcLBcdi7d2024-03-08T11:54:24.493Z2024-03-08T11:54:28.107Z

Meet your team's new best friend in ticket resolution. Our AI Assistant is on a mission to supercharge your support game by suggesting responses, recommending actions, and summarizing conversation histories. With this trusty sidekick by

<p><span style="color: #000000;">Meet your team's new best friend in ticket resolution. Our AI Assistant is on a mission to supercharge your support game by suggesting responses, recommending actions, and summarizing conversation histories. With this trusty sidekick by your side, your team can respond faster, work smarter, and ensure every customer gets the attention they deserve. Say hello to efficiency, and let the AI Assistant lead the way in transforming the ticket resolution experience.</span></p>Evan De Vere Hunt[email protected]urn:noticeable:publications:pGDswpqBXUP53Hch57Gb2024-03-08T11:54:05.114Z2024-03-08T11:54:08.004Z

Exciting news for streamlined efficiency! Soon, you'll be able to create message rules based on AI classifications. Respond, assign, tag, and automate more tasks effortlessly. This feature is your ticket to a smoother workflow, allowing you

<p><span style="color: #000000;">Exciting news for streamlined efficiency! Soon, you'll be able to create message rules based on AI classifications. Respond, assign, tag, and automate more tasks effortlessly. This feature is your ticket to a smoother workflow, allowing you to set up automated actions that align perfectly with AI-classified tickets. Stay ahead of the game as you let our intelligent system take care of routine tasks, ensuring faster responses and a more organized support process.</span></p>Evan De Vere Hunt[email protected]urn:noticeable:publications:ehKyfwniWyakD0P69jfN2024-03-08T11:53:43.775Z2024-03-08T11:53:46.769Z

We're taking our ticket classification to the next level. Soon, eDesk's AI won't just stop at tickets with orders – it's diving deep into every ticket, ensuring that it identifies the root cause for all your incoming queries. That means

<p><span style="color: #000000;">We're taking our ticket classification to the next level. Soon, eDesk's AI won't just stop at tickets with orders – it's diving deep into every ticket, ensuring that it identifies the root cause for all your incoming queries. That means more accurate classifications and suggested responses for every ticket, not just the ones tied to orders. Get ready for a more comprehensive and efficient support experience as we expand our AI's reach to cover all your customer inquiries.</span></p>Evan De Vere Hunt[email protected]urn:noticeable:publications:zUgQ6Pb3UJoIbZuxtd912024-03-08T11:53:20.750Z2024-03-08T11:53:23.946Z

Get ready for the biggest customer support upgrade you’ve ever seen. Our super-smart AI chatbot is here to lighten the load on your team and lend a hand, effortlessly solving your customer’s questions. It’s like having a new team member who

<p><span style="color: #000000;">Get ready for the biggest customer support upgrade you’ve ever seen. Our super-smart AI chatbot is here to lighten the load on your team and lend a hand, effortlessly solving your customer’s questions. It’s like having a new team member who knows all about your support content and dishes out safe and spot-on answers with no ramp-up time needed.</span></p>Evan De Vere Hunt[email protected]urn:noticeable:publications:fWfS6UhTKbK7O1qvXYAN2024-03-08T11:52:54.966Z2024-03-08T11:52:57.798Z

Get ready for a boost in intelligence! We're thrilled to announce that eDesk's AI is leveling up, making the move to Open AI's latest model, GPT-4. This upgrade means more power, smarter responses, and an even better support experience for

<p><span style="color: #000000;">Get ready for a boost in intelligence! We're thrilled to announce that eDesk's AI is leveling up, making the move to Open AI's latest model, GPT-4. This upgrade means more power, smarter responses, and an even better support experience for your customers. With this upgrade you can expect sharper ticket classification and better suggestions.</span></p>Evan De Vere Hunt[email protected]