This means you can now report on AI classifications using Report extracts. Generate a Ticket report which now contains the AI classification as a column.

You can also organise your Mailbox and work more efficiently by filtering the Mailbox based on classification. Just click the filter icon in the top nav and scroll down to AI classification. Create pinned filters so you can access them easily in future.

This can be set up per channel and sends an email to the customer after their ticket has been resolved. Any feedback left by the customer will appear on the Customer Satisfaction dashboard.

We have improved the “from address” of this email and it now uses the same sending mode as configured by you when connecting the channel.

Within the expired tab, you can now delete individual ones or in bulk.

Keep an eye out for more updates to come for Report Extracts!

Rules have not changed, just add a new condition to existing rules or crate a new one and select Fulfilment from the conditions dropdown and select an option/s.

The Insights apps offers users a mobile version of the Insights section of the desktop app

Users can see their Orders, Tickets and Feedback on the go.

The app is available to all users and can be downloaded from the iOS or Android app store.