This can be set up per channel and sends an email to the customer after their ticket has been resolved. Any feedback left by the customer will appear on the Customer Satisfaction dashboard.
We have improved the “from address” of this email and it now uses the same sending mode as configured by you when connecting the channel.
]]>This can be set up per channel and sends an email to the customer after their ticket has been resolved. Any feedback left by the customer will appear on the Customer Satisfaction dashboard.
We have improved the “from address” of this email and it now uses the same sending mode as configured by you when connecting the channel.
]]>Within the expired tab, you can now delete individual ones or in bulk.
Keep an eye out for more updates to come for Report Extracts!
]]>Within the expired tab, you can now delete individual ones or in bulk.
Keep an eye out for more updates to come for Report Extracts!
]]>We’ve also made some additional improvements:
The most recent reports will be shown at the top by default.
Time (duration) columns will be shown as hh:mm:ss which is more useful when manipulating the data.
We’ve also made some additional improvements:
The most recent reports will be shown at the top by default.
Time (duration) columns will be shown as hh:mm:ss which is more useful when manipulating the data.
Passwords automatically expire if you haven’t already changed it in the last 6 months
The new password you’re prompted to choose is subject to a stricter password policy (at least 10 characters containing any combination of at least 1 number, 1 uppercase character, 1 lowercase character and 1 special character)
If your password has expired, we’ll let you know when you next log in. Similarly, when prompted to choose a new password we’ll provide onscreen instructions regarding your new password criteria
]]>Passwords automatically expire if you haven’t already changed it in the last 6 months
The new password you’re prompted to choose is subject to a stricter password policy (at least 10 characters containing any combination of at least 1 number, 1 uppercase character, 1 lowercase character and 1 special character)
If your password has expired, we’ll let you know when you next log in. Similarly, when prompted to choose a new password we’ll provide onscreen instructions regarding your new password criteria
]]>Just like on Instagram, you have a 24-hour window to view the story within eDesk. This enhancement ensures that you stay in the loop and can engage more effectively with customers, providing a richer and more contextualized support experience.
]]>Just like on Instagram, you have a 24-hour window to view the story within eDesk. This enhancement ensures that you stay in the loop and can engage more effectively with customers, providing a richer and more contextualized support experience.
]]>You can now filter by when the report was requested and the report type.
Go to Insights and the Report extract section and click on the filter icon on the top nav to see the new feature!
]]>You can now filter by when the report was requested and the report type.
Go to Insights and the Report extract section and click on the filter icon on the top nav to see the new feature!
]]>change quantities
apply a global discount (percentage or fixed amount)
add shipping
charge taxes
Once you’ve made the duplicate order a note will appear in eDesk, and you’ll also see a record on the order page on Shopify.
P.S. The feature is only enabled for admins by default. To enable it for other teammates your admins will need to enable the Shopify duplicates permission in the user permissions screen.
]]>change quantities
apply a global discount (percentage or fixed amount)
add shipping
charge taxes
Once you’ve made the duplicate order a note will appear in eDesk, and you’ll also see a record on the order page on Shopify.
P.S. The feature is only enabled for admins by default. To enable it for other teammates your admins will need to enable the Shopify duplicates permission in the user permissions screen.
]]>