urn:noticeable:projects:tdUgf5LRg5d9Xbco5zRkwww.edesk.com2024-02-01T11:16:03.274ZCopyright © eDeskNoticeablehttps://storage.noticeable.io/projects/tdUgf5LRg5d9Xbco5zRk/newspages/iSuTBzFmAJDlF3mojmQj/01h55ta3gsvwwdw59ay5g746j2-header-logo.pnghttps://storage.noticeable.io/projects/tdUgf5LRg5d9Xbco5zRk/newspages/iSuTBzFmAJDlF3mojmQj/01h55ta3gsvwwdw59ay5g746j2-header-logo.png#8e52ffffurn:noticeable:publications:KauXev13QtaprD4V9kvx2024-02-01T11:15:32.425Z2024-02-01T11:16:03.274Z

We're excited to announce a significant improvement our Instagram experience – now you can seamlessly view the Instagram story to which a customer has replied. In the past, while we displayed customer replies to stories as tickets in eDesk,

<p><span style="color: rgb(55, 65, 81);">We're excited to announce a significant improvement our Instagram experience – now you can seamlessly view the Instagram story to which a customer has replied. In the past, while we displayed customer replies to stories as tickets in eDesk, identifying the specific story was a challenge. With this update, we bring you the complete context by associating Instagram replies directly with the corresponding story.</span></p><p><span style="color: rgb(55, 65, 81);">Just like on Instagram, you have a 24-hour window to view the story within eDesk. This enhancement ensures that you stay in the loop and can engage more effectively with customers, providing a richer and more contextualized support experience.</span></p>Evan De Vere Hunt[email protected]urn:noticeable:publications:87DEjxhfyPlVC7CiIdjf2024-01-23T12:35:09.158Z2024-01-23T12:35:55.005Z

We now display the Amazon Fulfillment type on the Order Panel in the ticket. So whether it’s MFN, MFN Prime, or FBA you’ll see it in the order panel.

<p>We now display the Amazon Fulfillment type on the Order Panel in the ticket. So whether it’s MFN, MFN Prime, or FBA you’ll see it in the order panel.</p>Evan De Vere Hunt[email protected]urn:noticeable:publications:6RhIUoH9VG97PxJYWmfC2023-11-28T15:05:31.279Z2023-11-28T15:14:43.864Z

You can now duplicate Shopify orders directly within eDesk. When you click duplicate on the order panel within a ticket it will open the Shopify duplicate modal, where you can: change quantities apply a global discount (percentage or

<p><span style="color: rgb(65, 65, 65);">You can now duplicate Shopify orders directly within eDesk. When you click duplicate on the order panel within a ticket it will open the Shopify duplicate modal, where you can:</span></p><ul><li><p><span style="color: rgb(65, 65, 65);">change quantities</span></p></li><li><p><span style="color: rgb(65, 65, 65);">apply a global discount (percentage or fixed amount)</span></p></li><li><p><span style="color: rgb(65, 65, 65);">add shipping</span></p></li><li><p><span style="color: rgb(65, 65, 65);">charge taxes</span></p></li></ul><p><span style="color: rgb(23, 43, 77);">Once you’ve made the duplicate order a note will appear in eDesk, and you’ll also see a record on the order page on Shopify.</span></p><p>P.S. The feature is only enabled for admins by default. To enable it for other teammates your admins will need to enable the Shopify duplicates permission in the user permissions screen.</p>Evan De Vere Hunt[email protected]urn:noticeable:publications:GlropZAcW63hy934OI9L2023-11-28T14:49:20.654Z2023-11-28T15:02:32.661Z

Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both

<p><span style="color: rgb(55, 65, 81);">Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both countries.</span></p><p>You can now add Bol.com from our app store.</p><p><span style="color: rgb(55, 65, 81);">For a step-by-step guide on how to install and use bol.com, check out our </span><a href="https://support.edesk.com/connecting-bol-com-with-edesk?utm_source=noticeable&amp;utm_campaign=edesk.exciting-news-weve-just-launched-bol-com-on-our-app-store&amp;utm_content=publication+link&amp;utm_id=tdUgf5LRg5d9Xbco5zRk.iSuTBzFmAJDlF3mojmQj.GlropZAcW63hy934OI9L&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank"><span style="color: rgb(55, 65, 81);">latest support article</span></a><span style="color: rgb(55, 65, 81);">.</span></p>Evan De Vere Hunt[email protected]urn:noticeable:publications:HxzOYtp6EL9KstXHUjAe2023-11-15T15:15:32.561Z2023-11-15T15:15:40.631Z

Map your tracking codes to the correct tracking link. eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By

<p>Map your tracking codes to the correct tracking link.</p><p><span style="color: var(--text-primary);">eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By mapping tracking codes to carriers within eDesk, you can leverage the #tracking_code_link# snippet across templates, swiftly addressing "Where's my order?" questions. </span></p><p><span style="color: var(--text-primary);">With this enhancement, every "Where's my order?" becomes an opportunity to impress with speed and accuracy. The automatic update feature ensures future orders are linked correctly, making this a critical update for those looking to enhance productivity and customer satisfaction. The Tracking Code Mapping feature is more than just a convenience—it's a strategic advantage for eDesk users. I</span></p>Evan De Vere Hunt[email protected]urn:noticeable:publications:XJpK4ceZ9EyhUBm2MHc02023-11-03T12:13:50.443Z2023-11-03T12:19:12.785Z

We are thrilled to introduce new features to our voice solutions - eDesk Talk and Aircall Integration, designed to supercharge your customer call experience. Here's what's in store for you: Feature 1: Automatic Ticket Creation Now, for

<p>We are thrilled to introduce new features to our voice solutions - eDesk Talk and Aircall Integration, designed to supercharge your customer call experience. Here's what's in store for you:</p><p>Feature 1: Automatic Ticket Creation</p><p>Now, for both Aircall and eDesk users, you have the power to seamlessly create a ticket every time a call is received. This streamlined process ensures that no inquiry goes unnoticed, providing you with a comprehensive record of customer interactions.</p><p></p><p>Feature 2: Effortless Ticket Assignment</p><p>With our latest enhancement, any tickets generated through calls will be automatically assigned to the team member who handled the phone conversation. This means quicker responses and personalized support for your valued customers.</p>Evan De Vere Hunt[email protected]urn:noticeable:publications:1efGEzyQdUpp6P5J2nyl2023-11-03T12:01:43.841Z2023-11-03T12:04:22.423Z

When Magento orders are pulled into Magento we now show the shipping fees and discounts, so you have a clearer record or the customer’s purchase when you’re replying to their queries.

<p>When Magento orders are pulled into Magento we now show the shipping fees and discounts, so you have a clearer record or the customer’s purchase when you’re replying to their queries.</p>Evan De Vere Hunt[email protected]urn:noticeable:publications:emPRlowugNfUjtWomrJ92023-11-03T11:50:00.044Z2023-11-03T12:44:19.518Z

We're thrilled to announce exciting enhancements to our Etsy integration, all designed to elevate your customer communication experience. Now, for your Etsy post-sales support questions, you will also see the relevant order data directly on

<p>We're thrilled to announce exciting enhancements to our Etsy integration, all designed to elevate your customer communication experience. Now, for your Etsy post-sales support questions, you will also see the relevant order data directly on the right-hand side of every single ticket, so you can reply to your customers directly from eDesk with all the relevant context at hand. For pre-sales conversations, you will be notified of customer messages in the form of tickets, and have the ability to assign them to agents, add SLA and any notes. We’ll direct you to the right place to reply to the customer directly from within Etsy. If the conversation does convert to a sale, you can then attach an order number so you can manage the conversation from within eDesk.</p><p></p>Evan De Vere Hunt[email protected]urn:noticeable:publications:Aa3vFR0kEO2HeU7xku452023-09-25T09:33:02.403Z2023-10-06T10:12:16.898Z

ManoMano is a European marketplace specializing in DIY, home improvement and gardening supplies. Launched in France, it now also operates in Belgium, Germany, Italy, Spain, and the UK. For a guide on how to install ManoMano, please follow

<h2>ManoMano<em> </em>is a European marketplace specializing in DIY, home improvement and gardening supplies. Launched in France, it now also operates in Belgium, Germany, Italy, Spain, and the UK.</h2><p>For a guide on how to install ManoMano, please follow the steps in this <a href="https://support.edesk.com/connecting-manomano-with-edesk?utm_source=noticeable&amp;utm_campaign=edesk.weve-added-manomano-to-our-app-store&amp;utm_content=publication+link&amp;utm_id=tdUgf5LRg5d9Xbco5zRk.iSuTBzFmAJDlF3mojmQj.Aa3vFR0kEO2HeU7xku45&amp;utm_medium=newspage" rel="noopener nofollow">support article</a>.</p>Noor Saleh[email protected]urn:noticeable:publications:6Xm4p7y1yR2hPSmvvnem2023-05-31T10:47:00Z2023-09-25T09:48:38.747Z

Drive more personalized marketing campaigns with eDesk's new Klaviyo integration. This integration offers unparalleled flexibility by allowing you to create your own rules for sending events to Klaviyo based on the interactions you have

<p>Drive more <em>personalized marketing campaigns</em> with eDesk's new <strong>Klaviyo</strong> integration. This integration offers unparalleled flexibility by allowing you to create your own rules for sending events to Klaviyo based on the interactions you have with your clients in eDesk. <br><br>More information below! 👇</p><hr><h2>What can I do with this new integration?</h2><p>With this new integration, <em><strong>you can make rules based on specific conditions</strong></em> in eDesk that can be sent to Klaviyo as <em><strong>events</strong></em>, which you can then use to automate your eCommerce marketing workflows through a wide range of features, such as email templates, automation workflows, segmentation, advanced analytics and more to improve sales and customer engagement.&nbsp;</p><h2>Why Integrate with Klaviyo?</h2><p>Integrating eDesk with Klaviyo enables our customers to leverage the power of both platforms, providing a seamless experience for managing customer support and marketing efforts. </p><hr><p>Want to see how it works? Learn more in this <a href="https://support.edesk.com/connecting-klaviyo-with-edesk?utm_source=noticeable&amp;utm_campaign=edesk.deliver-customized-experiences-with-klaviyo-now-in-edesk&amp;utm_content=publication+link&amp;utm_id=tdUgf5LRg5d9Xbco5zRk.iSuTBzFmAJDlF3mojmQj.6Xm4p7y1yR2hPSmvvnem&amp;utm_medium=newspage" rel="noopener nofollow" target="_blank">helpful guide</a> we made for you.</p>Noor Saleh[email protected]