Just like on Instagram, you have a 24-hour window to view the story within eDesk. This enhancement ensures that you stay in the loop and can engage more effectively with customers, providing a richer and more contextualized support experience.
]]>Just like on Instagram, you have a 24-hour window to view the story within eDesk. This enhancement ensures that you stay in the loop and can engage more effectively with customers, providing a richer and more contextualized support experience.
]]>change quantities
apply a global discount (percentage or fixed amount)
add shipping
charge taxes
Once you’ve made the duplicate order a note will appear in eDesk, and you’ll also see a record on the order page on Shopify.
P.S. The feature is only enabled for admins by default. To enable it for other teammates your admins will need to enable the Shopify duplicates permission in the user permissions screen.
]]>change quantities
apply a global discount (percentage or fixed amount)
add shipping
charge taxes
Once you’ve made the duplicate order a note will appear in eDesk, and you’ll also see a record on the order page on Shopify.
P.S. The feature is only enabled for admins by default. To enable it for other teammates your admins will need to enable the Shopify duplicates permission in the user permissions screen.
]]>You can now add Bol.com from our app store.
For a step-by-step guide on how to install and use bol.com, check out our latest support article.
]]>You can now add Bol.com from our app store.
For a step-by-step guide on how to install and use bol.com, check out our latest support article.
]]>eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By mapping tracking codes to carriers within eDesk, you can leverage the #tracking_code_link# snippet across templates, swiftly addressing "Where's my order?" questions.
With this enhancement, every "Where's my order?" becomes an opportunity to impress with speed and accuracy. The automatic update feature ensures future orders are linked correctly, making this a critical update for those looking to enhance productivity and customer satisfaction. The Tracking Code Mapping feature is more than just a convenience—it's a strategic advantage for eDesk users. I
]]>eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By mapping tracking codes to carriers within eDesk, you can leverage the #tracking_code_link# snippet across templates, swiftly addressing "Where's my order?" questions.
With this enhancement, every "Where's my order?" becomes an opportunity to impress with speed and accuracy. The automatic update feature ensures future orders are linked correctly, making this a critical update for those looking to enhance productivity and customer satisfaction. The Tracking Code Mapping feature is more than just a convenience—it's a strategic advantage for eDesk users. I
]]>Feature 1: Automatic Ticket Creation
Now, for both Aircall and eDesk users, you have the power to seamlessly create a ticket every time a call is received. This streamlined process ensures that no inquiry goes unnoticed, providing you with a comprehensive record of customer interactions.
Feature 2: Effortless Ticket Assignment
With our latest enhancement, any tickets generated through calls will be automatically assigned to the team member who handled the phone conversation. This means quicker responses and personalized support for your valued customers.
]]>Feature 1: Automatic Ticket Creation
Now, for both Aircall and eDesk users, you have the power to seamlessly create a ticket every time a call is received. This streamlined process ensures that no inquiry goes unnoticed, providing you with a comprehensive record of customer interactions.
Feature 2: Effortless Ticket Assignment
With our latest enhancement, any tickets generated through calls will be automatically assigned to the team member who handled the phone conversation. This means quicker responses and personalized support for your valued customers.
]]>For a guide on how to install ManoMano, please follow the steps in this support article.
]]>For a guide on how to install ManoMano, please follow the steps in this support article.
]]>With this new integration, you can make rules based on specific conditions in eDesk that can be sent to Klaviyo as events, which you can then use to automate your eCommerce marketing workflows through a wide range of features, such as email templates, automation workflows, segmentation, advanced analytics and more to improve sales and customer engagement.
Integrating eDesk with Klaviyo enables our customers to leverage the power of both platforms, providing a seamless experience for managing customer support and marketing efforts.
Want to see how it works? Learn more in this helpful guide we made for you.
]]>With this new integration, you can make rules based on specific conditions in eDesk that can be sent to Klaviyo as events, which you can then use to automate your eCommerce marketing workflows through a wide range of features, such as email templates, automation workflows, segmentation, advanced analytics and more to improve sales and customer engagement.
Integrating eDesk with Klaviyo enables our customers to leverage the power of both platforms, providing a seamless experience for managing customer support and marketing efforts.
Want to see how it works? Learn more in this helpful guide we made for you.
]]>