eDesk Updates

www.edesk.com

timestamp1738170978612

The expand option in Composer is now order and context aware

by Evan De Vere Hunt, Senior Production Manager

The Expand option is a great way to start with a quick shorthand message and let AI complete it for you. Now, it’s even more powerful—it can leverage order and ticket data to enhance your messages with greater accuracy and personalization.

timestamp1737628197922

Ticket Sharing just got better!

by Maura Cunningham

You can now include Order numbers when sharing tickets with external collaborators. This enhancement provides more context for third parties, making issue resolution faster and more efficient. Shared tickets are secure, with customer

timestamp1734451413828

Webinar - Master AI-Driven Support: Boost Productivity by 73%!

by Maura Cunningham

Discover how eDesk’s AI Assist can transform your support team’s efficiency. Some users have already boosted their ticket handling by 73%—equivalent to gaining an extra workday per agent every month! In this exclusive masterclass, you’ll

timestamp1733393400000

Pre-sales now powered by AI!

by Maura Cunningham

We’re excited to announce that our Pre-sales feature, now includes support for webstores and is powered by eDesk AI! This means you can engage with potential customers across even more platforms, providing timely answers to their queries

timestamp1732641918240

Access 35+ new marketplaces with Octopia integration!

by Maura Cunningham

Did you know, with our Octopia integration, eDesk now connects to over 35 new marketplaces! Along with Cdiscount and Bebeboutik, you can integrate with platforms like Onbuy, Darty, Wish, and Fruugo. Explore the expanded possibilities

timestamp1730913848579

Take Control of Your Gmail Read Status from eDesk!

Seamlessly sync your Gmail read statuses with eDesk. Did you know, when you connect your Gmail to eDesk via the Google App, you can choose when to mark your messages as read in Gmail? Choose between marking them read when 'Pulled into

timestamp1730724552631

Join Our Q4 Product Town Hall webinar!

Join us for our Q4 Product Town Hall on November 5, 2024, at 3:00 PM GMT. We'll showcase the latest updates, preview upcoming features, and answer your questions. Don’t miss this opportunity to maximize your success with our tools—secure

timestamp1729506292202

Webinar - Maximize Black Friday Sales with TikTok Shop

With TikTok Shop emerging as a major force in eCommerce, now is the perfect time to tap into its explosive growth. If you’re not yet selling on TikTok Shop, join our exclusive webinar on 23rd October, 2024 at 4 PM (BST) to get ahead of

timestamp1728986280000

Introducing Smart Reply: Elevating Agent Efficiency with AI-Driven Responses

by Darren Heaphy

We’re thrilled to announce the official launch of Smart Reply, now available as part of our AI Assist feature set, following several months of successful beta testing through our Early Adopter Program. Smart Reply empowers support agents

Introducing Smart Reply: Elevating Agent Efficiency with AI-Driven Responses