eDesk Updates

eDesk Updates

www.edesk.com

Tracking Code Mapping

by Evan De Vere Hunt
New
Announcement
Integrations
Map your tracking codes to the correct tracking link. eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By
Tracking Code Mapping

Elevate Your Customer Call Experience with Enhanced Voice ticket features

by Evan De Vere Hunt
Improvement
Integrations
We are thrilled to introduce new features to our voice solutions - eDesk Talk and Aircall Integration, designed to supercharge your customer call experience. Here's what's in store for you: Feature 1: Automatic Ticket Creation Now, for
Elevate Your Customer Call Experience with Enhanced Voice ticket features

We now show discounts and shipping prices on Magento orders

by Evan De Vere Hunt
Improvement
Integrations
When Magento orders are pulled into Magento we now show the shipping fees and discounts, so you have a clearer record or the customer’s purchase when you’re replying to their queries.
We now show discounts and shipping prices on Magento orders

Respond to post sales questions from your buyers on Etsy

by Evan De Vere Hunt, Senior Product Manager
Improvement
Integrations
We're thrilled to announce exciting enhancements to our Etsy integration, all designed to elevate your customer communication experience. Now, for your Etsy post-sales support questions, you will also see the relevant order data directly on
Respond to post sales questions from your buyers on Etsy

We've added ManoMano to our app store!

by Noor Saleh
New
Integrations
ManoMano is a European marketplace specializing in DIY, home improvement and gardening supplies. Launched in France, it now also operates in Belgium, Germany, Italy, Spain, and the UK. For a guide on how to install ManoMano, please follow
We've added ManoMano to our app store!

Deliver customized experiences with Klaviyo, now in eDesk!

by Noor Saleh
New
Integrations
Drive more personalized marketing campaigns with eDesk's new Klaviyo integration. This integration offers unparalleled flexibility by allowing you to create your own rules for sending events to Klaviyo based on the interactions you have
Deliver customized experiences with Klaviyo, now in eDesk!

Introducing eDesk AI ✨ The next generation of customer support is here!

by Noor Saleh
New
Announcement
We are excited to announce the launch of eDesk AI and our latest AI-powered features! From AI-driven summaries and sentiment analysis, to AI-assisted replies and HandsFree auto responses, eDesk AI is revolutionizing customer support. This
Introducing eDesk AI ✨ The next generation of customer support is here!

Kaufland Czech Republic and Slovakia added! 🇨🇿🇸🇰

by Noor Saleh
New
Integrations
Kaufland CZ and SK are now amongst the regions we support in our App Store in eDesk. We’re happy to announce that our App Store now supports two more Kaufland regions: Czech Republic and Slovakia, bringing the total to 3; including
Kaufland Czech Republic and Slovakia added! 🇨🇿🇸🇰

eDesk API integration v2

by Noor Saleh
New
Integrations
We’ve released v2 of our eDesk API, which will enable you to have seamless communication between eDesk and the rest of your eCommerce tech stack that is not already natively available on our App Store! What does our API do? Our API
eDesk API integration v2