almost 2 years ago
Deliver customized experiences with Klaviyo, now in eDesk!
by Noor Saleh
Drive more personalized marketing campaigns with eDesk's new Klaviyo integration. This integration offers unparalleled flexibility by allowing you to create your own rules for sending events to Klaviyo based on the interactions you have
almost 2 years ago
Introducing eDesk AI ✨ The next generation of customer support is here!
by Noor Saleh
We are excited to announce the launch of eDesk AI and our latest AI-powered features!
From AI-driven summaries and sentiment analysis, to AI-assisted replies and HandsFree auto responses, eDesk AI is revolutionizing customer support. This
about 2 years ago
Kaufland Czech Republic and Slovakia added! 🇨🇿🇸🇰
by Noor Saleh
Kaufland CZ and SK are now amongst the regions we support in our App Store in eDesk.
We’re happy to announce that our App Store now supports two more Kaufland regions: Czech Republic and Slovakia, bringing the total to 3; including
about 2 years ago
eDesk API integration v2
by Noor Saleh
We’ve released v2 of our eDesk API, which will enable you to have seamless communication between eDesk and the rest of your eCommerce tech stack that is not already natively available on our App Store!
What does our API do?
Our API
about 2 years ago
Shopify Returns & Cancellations in eDesk
by Noor Saleh
Great news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk
If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.about 2 years ago
We've added Shippingbo!
by Noor Saleh
Stay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration!
Benefits
Access all of your delivery information from the right-hand side of the
over 2 years ago
Introducing eDesk Talk 📞
by Noor Saleh
Backed by popular demand, we’ve implemented a native voice solution in eDesk - taking the hassle out of setting up complex and expensive phone support solutions that cannot be integrated with your multichannel stack.
The native
over 2 years ago
An updated Outlook integration (OAuth2)
by Noor Saleh
We've updated our integration with Outlook to OAuth2.
What does this update mean?
Similar to Google Mail, you will no longer need to set up email forwarding and instead are authorising eDesk to send and receive emails on your behalf (and
over 2 years ago
We've added WhatsApp
by Noor Saleh
To continue improving our award-winning unified inbox, we have made some improvements to our WhatsApp Integration to drive better customer support outcomes.
Here’s a recap of what you can do:
Auto-assign WhatsApp messages to
