over 2 years agoWe've added Macy's!by Noor SalehNewIntegrationsGreat news! Weβve now added Macyβs Inc as a native integration on our App Store. Connecting your Macyβs shop to eDesk will allow you to see all of your messages, orders and order information in one place to help your support team stay on
over 2 years agoWe now support Amazon Belgium π§πͺby Noor SalehNewIntegrationsFollowing the launch of Poland, Sweden and Netherlands, Amazon has continued extending its localized European coverage with the launch of Amazon Belgium. The launch brings Amazonβs total number of European marketplaces to 10, and eDesk is
over 2 years agoCreate contact formsby Noor SalehNewImprovementYou can create customised contact forms via our Live Chat widget as an alternative to Live Chat. To get started just create a widget and choose between it being a Live Chat or a Contact Form π Hereβs a more detailed guide from
over 2 years agoCreating a tag directly from Mailbox πby Noor SalehImprovementIn addition to improving the presentation of tags within the Mailbox menu, you can now create a tag without needing to access the Settings page! Simply click on the New Ticket dropdown from the top right corner of your Mailbox, and select
over 2 years agoPassword protection for your Knowledge Base πby Noor SalehImprovementRestrict access to your Knowledge Base library by enabling our new password page - a landing page that adds password protection to your library. The password can be shared with agents or customers who you want to allow to view your
over 2 years agoNew and improved Mailbox notifications for better collaboration!by Noor SalehImprovementOur latest improvements to eDesk Notifications now allow you to receive in-app notifications for @mentions, assigned tickets and notes left on assigned tickets - making collaboration and staying on top of tickets easier! To enable it,
over 2 years agoWelcome to our new release notes πby Darren HeaphyAfter listening to customer feedback we decided itβs about time we created a dedicated space to changes to eDesk. Our goal here is to communicate any improvements, notable fixes or new features and integrations that the team have released.