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Introducing Ava, eDesk's AI agent for eCommerce
by Darren Heaphy
We are thrilled to introduce Ava, a cutting-edge virtual agent designed to handle up to 72% of your webstore queries instantly. Ava goes beyond the capabilities of a standard AI chatbot. By harnessing advanced AI, automation, and seamless
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Kaufland has expanded into Poland!
by Maura C
Kaufland, which is one of the most popular retail companies in the world, has now expanded into Poland!
Founded in Germany in 1984, it offers a wide range of household items like groceries, clothing, electronics and gardening suppliestimestamp1717575346965
We now support Amazon South Africa!
by Maura C
Amazon has now launched in South Africa - which offers a market of over 60 million potential customers!
The launch brings Amazon’s total number of marketplaces to 22 and eDesk is proud to support them all.
By connecting to Amazon Southtimestamp1717500261487
Nordstrom & Bild - 2 new Mirakl integrations!
by Maura C
Great news! You can now add your Nordstrom & Bild marketplaces to eDesk via Mirakl.
Nordstrom is a popular chain of luxury American department stores. First founded in 1901 as a shoe store, it now has over 350 stores across the US. Itstimestamp1715354622600
We’ve Upgraded eDesk AI
by Evan De Vere Hunt
Great news—we’ve upgraded eDesk AI! We’ve enhanced the features you rely on by integrating the latest, groundbreaking AI model from OpenAI, GPT-4.
What you’ll notice:
Enhanced AI Classifications: In our tests on thousands of tickets,timestamp1715354131752
New snippet containing the product's marketplace link
by Darren Heaphy
We've added a new feature to help you manage customer messages more efficiently across all marketplaces.
The product_marketplace_link snippet creates a direct link to your product on the marketplace. This functionality simplifies thetimestamp1715353154318
We've improved ticket loading times by 40%
by Darren Heaphy
Great news—we've improved our ticket loading speeds by 40%+!
Following your feedback, we've invested heavily in our infrastructure and implemented advanced technologies to boost performance. This means faster ticket access for you,timestamp1713792060000
Organise and report on AI classifications
by Clodagh Callan
We have just added updating some of our tools to include AI classifications - Report extracts and Mailbox filters.
This means you can now report on AI classifications using Report extracts. Generate a Ticket report which now contains the
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Gathering customer satisfaction feedback
by Clodagh Callan
Did you know you can request feedback on the service provided by your agents after a ticket has been marked as Resolved?
This can be set up per channel and sends an email to the customer after their ticket has been resolved. Any feedback
