eDesk Updates

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CDiscount tracking now available!

We can now pull in tracking information for all your CDiscount orders, making it easier to respond to customers. Use #tracking_code or #tracking_code_link snippets in your templates or directly in replies to quickly populate CDiscount

New User log report now available!

Our Report Extracts now include a 'User Log' report, allowing you to quickly generate detailed reports for all or individual users with just a few clicks. We've retained the familiar column headings from the Enterprise reports, so

Improved Custom Fields report

We've improved the Custom Fields report in Report Extracts. Previously, all custom fields were included in the CSV download, but now you can filter for a specific field, and only that field will appear in your report. This update

Enhanced chatbot Q&A report for deeper insights!

We've upgraded our chatbot Q&A report in report extracts with valuable new columns, including chat creation date, links to the widget, and most importantly, links to the content hub articles used, along with their confidence scores.

Improved Snooze Ticket Functionality!

We've improved our snooze tickets feature! We now have a more user-friendly calendar, making it easier to navigate between months. Plus, the current date is now the earliest you can select for snoozing a ticket, reducing the chance of

Dark Mode Just Got Better!

We've made another Dark Mode improvement! The 'Customize Table Layout' feature has been revamped, offering much better readability in Dark Mode. This enhancement ensures a smoother, more comfortable user experience, making it easier on

Streamline Your Chatbot Content Hub!

You can now delete articles from the Content Hub in your Chatbot, making it easy to tidy up your content. Simply select those articles you no longer need and click the new ‘Remove content’ option. Keep only relevant articles,

Enhanced Chat Prompts for Better Engagement!

Our latest improvement ensures that Chat Prompts on your website will now display when a Chatbot is enabled, regardless of agent availability. This gives your customers more chances to interact with the Chatbot, increasing the likelihood

New Custom Fields Report Now Live!

We've added a powerful new report for Custom Fields to our Report Extracts! You can now download detailed CSV reports on your Custom Fields, filter by specific fields, ticket types, channels, and ticket owners. Tailor your outputs to