eDesk Updates

Access 35+ new marketplaces with Octopia integration!

by Maura Cunningham
Did you know, with our Octopia integration, eDesk now connects to over 35 new marketplaces! Along with Cdiscount and Bebeboutik, you can integrate with platforms like Onbuy, Darty, Wish, and Fruugo. Explore the expanded possibilities
Announcement

Join Our Q4 Product Town Hall webinar!

by Maura C
Join us for our Q4 Product Town Hall on November 5, 2024, at 3:00 PM GMT. We'll showcase the latest updates, preview upcoming features, and answer your questions. Don’t miss this opportunity to maximize your success with our tools—secure
Announcement

Webinar - Maximize Black Friday Sales with TikTok Shop

by Maura C
With TikTok Shop emerging as a major force in eCommerce, now is the perfect time to tap into its explosive growth. If you’re not yet selling on TikTok Shop, join our exclusive webinar on 23rd October, 2024 at 4 PM (BST) to get ahead of
Announcement

Introducing Smart Reply: Elevating Agent Efficiency with AI-Driven Responses

by Darren Heaphy
New
Announcement
AI
We’re thrilled to announce the official launch of Smart Reply, now available as part of our AI Assist feature set, following several months of successful beta testing through our Early Adopter Program. Smart Reply empowers support agents

New User log report now available!

by Maura C
Our Report Extracts now include a 'User Log' report, allowing you to quickly generate detailed reports for all or individual users with just a few clicks. We've retained the familiar column headings from the Enterprise reports, so
New
Announcement

Handy Hint for Your Message Rules!

by Maura C
Did you know that you can insert an OR condition in your Message Rules using the pipe (|) symbol? If you have a list of emails you want to mark as Spam, use the | symbol to insert them into your Rule without creating a new 'Email
Announcement