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Introducing eDesk AI ✨ The next generation of customer support is here!
by Noor Saleh
We are excited to announce the launch of eDesk AI and our latest AI-powered features!
From AI-driven summaries and sentiment analysis, to AI-assisted replies and HandsFree auto responses, eDesk AI is revolutionizing customer support. This
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Add 'Talk to us on WhatsApp' CTA right on your live chat widget
by Noor Saleh
Over 2.24 billion people use WhatsApp monthly, making it one of the most popular global mobile messenger apps. Being available wherever your customers are and making it easy for them to reach you can maximize your support and boost your
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Escalate to third parties safely with the ticket share feature
by Noor Saleh
We know that collaboration is key to providing exceptional customer support and growing businesses, not just with your teammates, but occasionally with external third parties too!
That’s why we’ve added a new ticket share option to our
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Auto translate in Live Chat
by Noor Saleh
¡Hola!, ¿cómo estás? No more letting language be a barrier to your sales! With our auto-translate feature in live chat, you can go global and support customers in over 100 languages. Súper!
Note: Auto translation in Chat is included on
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Kaufland Czech Republic and Slovakia added! 🇨🇿🇸🇰
by Noor Saleh
Kaufland CZ and SK are now amongst the regions we support in our App Store in eDesk.
We’re happy to announce that our App Store now supports two more Kaufland regions: Czech Republic and Slovakia, bringing the total to 3; including
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Managing Mirakl Incidents in eDesk ⚠️
by Noor Saleh
Stay updated about orders on your Mirakl powered marketplaces from within eDesk with this new update!
When incidents are created for your orders (like a refund, exchange or cancellation request) eDesk will automatically create a ticket in
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eDesk API integration v2
by Noor Saleh
We’ve released v2 of our eDesk API, which will enable you to have seamless communication between eDesk and the rest of your eCommerce tech stack that is not already natively available on our App Store!
What does our API do?
Our API
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📖 New Knowledge Base Theme added!
by Noor Saleh
We’ve added a slick new theme with an improved look, UI and categories to help you create and maintain a well-documented, easy-to-use and attractive Knowledge Base.
✔️ A few benefits of having a knowledge base:
Reduce support tickets by
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Shopify Returns & Cancellations in eDesk
by Noor Saleh
Great news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk
If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.