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We've added Sentiment to the Customer View
by Noor Saleh
We recently launched the Customer View which presents all of your shoppers who’ve ordered or contacted you into a single place, we extended that with Segments which groups your customers into cohorts (starting from then they might havetimestamp1669221832051
Facebook got faster, we now support Sponsored Ads
by Noor Saleh
A Sponsored Ad, also known as a boosted post or a Sponsored Message on Meta Ads Manager, can often result in discussion or interest from an engaged audience. Our updated integration will automatically surface those conversations in eDesktimestamp1669213920000
We've improved the right hand panel
by Noor Saleh
Alongside the launch of the Customer View, which presents a list of all of your shoppers history with you, we’ve made some significant improvements to the right hand panel you see within any ticket.
Now we’re surfacing more meaningful
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More eDesk Chat sound effects 🔊
by Noor Saleh
Some feedback we received from our customers was that you’d like more control over the types of notifications you receive on eDesk Chat when a new chat is initiated by your shopper or a new message comes in on an existing chat
We’vetimestamp1669044720000
Elevate your customer intelligence with Segments
by Noor Saleh
With Customer segmentation, customers who have similar characteristics or attributes will now be automatically grouped into a customer segment so you can quickly identify and serve them better!
What is the value behind this?
Assign custom
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An updated Outlook integration (OAuth2)
by Noor Saleh
We've updated our integration with Outlook to OAuth2.
What does this update mean?
Similar to Google Mail, you will no longer need to set up email forwarding and instead are authorising eDesk to send and receive emails on your behalf (and
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Introducing The Customer View
by Noor Saleh
Available today on all accounts is the Customer View, this presents a full view of your shoppers and any engagement they’ve had with support. With the full context of your shoppers’ order and conversation history, your support agents can
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We've added WhatsApp
by Noor Saleh
To continue improving our award-winning unified inbox, we have made some improvements to our WhatsApp Integration to drive better customer support outcomes.
Here’s a recap of what you can do:
Auto-assign WhatsApp messages to
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We've added Macy's!
by Noor Saleh
Great news! We’ve now added Macy’s Inc as a native integration on our App Store.
Connecting your Macy’s shop to eDesk will allow you to see all of your messages, orders and order information in one place to help your support team stay on
