eDesk Updates

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Enhance Your Security with Multi-Factor Authentication (MFA)

by Maura Cunningham

We’re excited to bring Multi-Factor Authentication (MFA/2FA) to eDesk! This powerful feature adds an extra layer of protection to your account by requiring a second step of verification during login. With MFA, you can safeguard

Access 35+ new marketplaces with Octopia integration!

by Maura Cunningham

Did you know, with our Octopia integration, eDesk now connects to over 35 new marketplaces! Along with Cdiscount and Bebeboutik, you can integrate with platforms like Onbuy, Darty, Wish, and Fruugo. Explore the expanded possibilities

Cdiscount now supports tracking and attachments!

With the new Octopia API, the Cdiscount integration has been enhanced and now includes tracking and attachment support. Tracking details are now displayed for Cdiscount orders when available. Additionally, both incoming and outgoing

Octopia Integration now live!

We’re excited to launch our Octopia integration! You can now seamlessly manage customer support for all Octopia marketplaces like Cdiscount and Bebeboutik directly within eDesk. Centralize your support and streamline workflows to

Take Control of Your Gmail Read Status from eDesk!

Seamlessly sync your Gmail read statuses with eDesk. Did you know, when you connect your Gmail to eDesk via the Google App, you can choose when to mark your messages as read in Gmail? Choose between marking them read when 'Pulled into

Join Our Q4 Product Town Hall webinar!

Join us for our Q4 Product Town Hall on November 5, 2024, at 3:00 PM GMT. We'll showcase the latest updates, preview upcoming features, and answer your questions. Don’t miss this opportunity to maximize your success with our tools—secure

Introducing the real-time Live dashboard

The Live dashboard offers a real-time view of your eDesk account, helping you monitor performance metrics and customer interactions as they happen. Track agent activity, ticket volumes, response times, chat, phone engagement and more

Streamline reporting with Automated Report extracts

Automate your reporting process with eDesk's automated report extracts. Set up scheduled reports to be generated automatically, including key data on ticket activity, performance metrics, and more. Customize the reports to suit your

Webinar - Maximize Black Friday Sales with TikTok Shop

With TikTok Shop emerging as a major force in eCommerce, now is the perfect time to tap into its explosive growth. If you’re not yet selling on TikTok Shop, join our exclusive webinar on 23rd October, 2024 at 4 PM (BST) to get ahead of