eDesk Updates

Introducing eDesk AI ✨ The next generation of customer support is here!

by Noor Saleh
New
Announcement
We are excited to announce the launch of eDesk AI and our latest AI-powered features! From AI-driven summaries and sentiment analysis, to AI-assisted replies and HandsFree auto responses, eDesk AI is revolutionizing customer support. This

Kaufland Czech Republic and Slovakia added! 🇨🇿🇸🇰

by Noor Saleh
New
Integrations
Kaufland CZ and SK are now amongst the regions we support in our App Store in eDesk. We’re happy to announce that our App Store now supports two more Kaufland regions: Czech Republic and Slovakia, bringing the total to 3; including

eDesk API integration v2

by Noor Saleh
New
Integrations
We’ve released v2 of our eDesk API, which will enable you to have seamless communication between eDesk and the rest of your eCommerce tech stack that is not already natively available on our App Store! What does our API do? Our API

Introducing eDesk Talk 📞

by Noor Saleh
New
Integrations
Backed by popular demand, we’ve implemented a native voice solution in eDesk - taking the hassle out of setting up complex and expensive phone support solutions that cannot be integrated with your multichannel stack.  The native

An updated Outlook integration (OAuth2)

by Noor Saleh
Improvement
Integrations
We've updated our integration with Outlook to OAuth2. What does this update mean? Similar to Google Mail, you will no longer need to set up email forwarding and instead are authorising eDesk to send and receive emails on your behalf (and

We've added WhatsApp

by Noor Saleh
New
Integrations
To continue improving our award-winning unified inbox, we have made some improvements to our WhatsApp Integration to drive better customer support outcomes. Here’s a recap of what you can do: Auto-assign WhatsApp messages to

We've added Macy's!

by Noor Saleh
New
Integrations
Great news! We’ve now added Macy’s Inc as a native integration on our App Store. Connecting your Macy’s shop to eDesk will allow you to see all of your messages, orders and order information in one place to help your support team stay on

We now support Amazon Belgium 🇧🇪

by Noor Saleh
New
Integrations
Following the launch of Poland, Sweden and Netherlands, Amazon has continued extending its localized European coverage with the launch of Amazon Belgium. The launch brings Amazon’s total number of European marketplaces to 10, and eDesk is

Welcome to our new release notes 🎉

by Darren Heaphy
After listening to customer feedback we decided it’s about time we created a dedicated space to changes to eDesk. Our goal here is to communicate any improvements, notable fixes or new features and integrations that the team have released.
Announcement