eDesk Updates

www.edesk.com

timestamp1701182960654

Exciting news! We've just launched Bol.com on our app store.

by Evan De Vere Hunt

Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both

Exciting news! We've just launched Bol.com on our app store.

timestamp1700061332561

Tracking Code Mapping

by Evan De Vere Hunt

Map your tracking codes to the correct tracking link. eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By

Tracking Code Mapping

timestamp1683619200000

Introducing eDesk AI ✨ The next generation of customer support is here!

We are excited to announce the launch of eDesk AI and our latest AI-powered features! From AI-driven summaries and sentiment analysis, to AI-assisted replies and HandsFree auto responses, eDesk AI is revolutionizing customer support. This

Introducing eDesk AI ✨ The next generation of customer support is here!

timestamp1662029580000

Welcome to our new release notes 🎉

by Darren Heaphy

After listening to customer feedback we decided it’s about time we created a dedicated space to changes to eDesk. Our goal here is to communicate any improvements, notable fixes or new features and integrations that the team have released.

Older