eDesk Updates

Auto translate in Live Chat

by Noor Saleh
New
¡Hola!, ¿cómo estás? No more letting language be a barrier to your sales! With our auto-translate feature in live chat, you can go global and support customers in over 100 languages. Súper! Note: Auto translation in Chat is included on

Clone an entire Knowledge Base

by Noor Saleh
Improvement
Save time and effort with this new update! You can now clone your entire eDesk Knowledge Base in a few clicks without needing to create a new one with slight changes. This update would be super helpful if you have different guidelines or

Kaufland Czech Republic and Slovakia added! 🇨🇿🇸🇰

by Noor Saleh
New
Integrations
Kaufland CZ and SK are now amongst the regions we support in our App Store in eDesk. We’re happy to announce that our App Store now supports two more Kaufland regions: Czech Republic and Slovakia, bringing the total to 3; including

Managing Mirakl Incidents in eDesk ⚠️

by Noor Saleh
New
Stay updated about orders on your Mirakl powered marketplaces from within eDesk with this new update! When incidents are created for your orders (like a refund, exchange or cancellation request) eDesk will automatically create a ticket in

Improvements to our Reply box! 🕛 📤

by Noor Saleh
Improvement
We know that everyone works differently, which is why we’ve added two great improvements to our Reply box to improve your workflow, keep your mailbox organised and give you more flexibility on how you do things! It is now possible to

Map Gmail Folders to Gmail Channels

by Noor Saleh
Improvement
You can now select a folder from your Gmail to map to the Gmail you’re connecting to eDesk! What are the benefits? If you have a Gmail account that you’re using for multiple purposes, you can create folders in your Gmail, and then connect

Create a ticket from the dialler - eDesk Talk

by Noor Saleh
Improvement
We’ve improved our ticket creation functionality to declutter your Mailbox and put you in control of whether you would like to create a ticket from the call you’ve received or not. Before eDesk would create a ticket when each call you

Search bar added in Chat!

by Noor Saleh
Improvement
Looking for something in your Chats? We’ve now made that possible! You can now search by keywords possible in our new Chat search bar, check it out! 🔎

eDesk API integration v2

by Noor Saleh
New
Integrations
We’ve released v2 of our eDesk API, which will enable you to have seamless communication between eDesk and the rest of your eCommerce tech stack that is not already natively available on our App Store! What does our API do? Our API