eDesk Updates

Improved filter modal for effortless data sorting in mailbox

by Noor Saleh
Improvement
We've made some improvements to the filter modal to help you save time by quickly sorting and finding the data you need. We've enhanced the quick filter icons/layout, moved the create filter button, and tidied up the saved filter options

We've improved the way you collaborate using external messages

by Noor Saleh
Improvement
We’ve improved some functionalities of external messages in eDesk so that you can collaborate more efficiently. You can now add CC and BCC in the reply box to collaborate with others in your message. eDesk will also remember the email

New filters and note-taking improvements in Customer View

by Noor Saleh
Improvement
We're delighted to share an improvement update to eDesk's Customer View where you can now filter customers by channel they come from, their details, whether they have placed an order or whether they have created tickets, and

Escalate to third parties safely with the ticket share feature

by Noor Saleh
New
We know that collaboration is key to providing exceptional customer support and growing businesses, not just with your teammates, but occasionally with external third parties too! That’s why we’ve added a new ticket share option to our

eBay username - new mailbox column added

by Noor Saleh
Improvement
We’ve added eBay username as a new mailbox column so you can easily see and manage your eBay tickets straight from the mailbox. To add it, click on Customise Table Layout from the top right corner of your mailbox. Click on Add a new

You can now download a report on the products creating the most tickets in eDesk

by Noor Saleh
Improvement
With this option, you can now download a CSV report from the Product section in Insights, so you can have full control of your data, present it and track it how you like.

Keep your Shopify eDesk chat widget compliant with our website cookie policy consent box

by Noor Saleh
Improvement
In accordance with the Shopify Privacy API updates, your customers using our eDesk Chat widget that you’ve installed on your Shopify website must give consent to any 3rd party who is using cookies - as we do for Chat. We’ve now added a

Auto translate in Live Chat

by Noor Saleh
New
¡Hola!, ¿cómo estás? No more letting language be a barrier to your sales! With our auto-translate feature in live chat, you can go global and support customers in over 100 languages. Súper! Note: Auto translation in Chat is included on

Clone an entire Knowledge Base

by Noor Saleh
Improvement
Save time and effort with this new update! You can now clone your entire eDesk Knowledge Base in a few clicks without needing to create a new one with slight changes. This update would be super helpful if you have different guidelines or