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Map Gmail Folders to Gmail Channels
by Noor Saleh
You can now select a folder from your Gmail to map to the Gmail you’re connecting to eDesk!
What are the benefits?
If you have a Gmail account that you’re using for multiple purposes, you can create folders in your Gmail, and then connect
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Create a ticket from the dialler - eDesk Talk
by Noor Saleh
We’ve improved our ticket creation functionality to declutter your Mailbox and put you in control of whether you would like to create a ticket from the call you’ve received or not.
Before
eDesk would create a ticket when each call you
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Search bar added in Chat!
by Noor Saleh
Looking for something in your Chats? We’ve now made that possible!
You can now search by keywords possible in our new Chat search bar, check it out! 🔎
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eDesk API integration v2
by Noor Saleh
We’ve released v2 of our eDesk API, which will enable you to have seamless communication between eDesk and the rest of your eCommerce tech stack that is not already natively available on our App Store!
What does our API do?
Our API
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📖 New Knowledge Base Theme added!
by Noor Saleh
We’ve added a slick new theme with an improved look, UI and categories to help you create and maintain a well-documented, easy-to-use and attractive Knowledge Base.
✔️ A few benefits of having a knowledge base:
Reduce support tickets by
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Shopify Returns & Cancellations in eDesk
by Noor Saleh
Great news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk
If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.timestamp1673528100000
We've added Shippingbo!
by Noor Saleh
Stay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration!
Benefits
Access all of your delivery information from the right-hand side of the
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Introducing eDesk Talk 📞
by Noor Saleh
Backed by popular demand, we’ve implemented a native voice solution in eDesk - taking the hassle out of setting up complex and expensive phone support solutions that cannot be integrated with your multichannel stack.
The native
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We've added Sentiment to the Customer View
by Noor Saleh
We recently launched the Customer View which presents all of your shoppers who’ve ordered or contacted you into a single place, we extended that with Segments which groups your customers into cohorts (starting from then they might have