eDesk Updates

www.edesk.com

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Exciting news! You can now connect your TikTok Shop to eDesk.

TikTok Shop allows sellers to create personalized storefronts and efficiently manage inventory. The platform supports businesses of all sizes with tools for order management, secure checkout, post-sales support and brand marketing. By

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Introducing Ava, eDesk's AI agent for eCommerce

by Darren Heaphy

We are thrilled to introduce Ava, a cutting-edge virtual agent designed to handle up to 72% of your webstore queries instantly. Ava goes beyond the capabilities of a standard AI chatbot. By harnessing advanced AI, automation, and seamless

Introducing Ava, eDesk's AI agent for eCommerce

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Kaufland has expanded into Poland!

Kaufland, which is one of the most popular retail companies in the world, has now expanded into Poland! Founded in Germany in 1984, it offers a wide range of household items like groceries, clothing, electronics and gardening supplies

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We now support Amazon South Africa!

Amazon has now launched in South Africa - which offers a market of over 60 million potential customers! The launch brings Amazon’s total number of marketplaces to 22 and eDesk is proud to support them all. By connecting to Amazon South

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Nordstrom & Bild - 2 new Mirakl integrations!

Great news! You can now add your Nordstrom & Bild marketplaces to eDesk via Mirakl. Nordstrom is a popular chain of luxury American department stores. First founded in 1901 as a shoe store, it now has over 350 stores across the US. Its

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We’ve Upgraded eDesk AI

by Evan De Vere Hunt

Great news—we’ve upgraded eDesk AI! We’ve enhanced the features you rely on by integrating the latest, groundbreaking AI model from OpenAI, GPT-4. What you’ll notice: Enhanced AI Classifications: In our tests on thousands of tickets,

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Your Support Sidekick: The AI Assistant!

by Evan De Vere Hunt

Meet your team's new best friend in ticket resolution. Our AI Assistant is on a mission to supercharge your support game by suggesting responses, recommending actions, and summarizing conversation histories. With this trusty sidekick by

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Empower Your Workflow: AI-Classification-Based Message Rules

by Evan De Vere Hunt

Exciting news for streamlined efficiency! Soon, you'll be able to create message rules based on AI classifications. Respond, assign, tag, and automate more tasks effortlessly. This feature is your ticket to a smoother workflow, allowing you

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Extending classifications to all tickets

by Evan De Vere Hunt, Product Manager

We're taking our ticket classification to the next level. Soon, eDesk's AI won't just stop at tickets with orders – it's diving deep into every ticket, ensuring that it identifies the root cause for all your incoming queries. That means