timestamp1721663256482New SLA Breaches Report now available!by Maura CStay on top of your customer care performance with our latest SLA Breaches Report in your Report Extracts. This report lists all tickets that breached SLA, helping you identify areas needing improvement in response times. Download
timestamp1720009517194Did you know you can now filter by AI classification!by Maura CYou can now filter by AI classifications in the mailbox, enabling you to answer all tickets in that classification quickly - or in one go if you choose! You can also pin that AI classification to the sidebar for easy access in the future
timestamp1719919744008Exciting news! You can now connect your TikTok Shop to eDesk.by Maura CTikTok Shop allows sellers to create personalized storefronts and efficiently manage inventory. The platform supports businesses of all sizes with tools for order management, secure checkout, post-sales support and brand marketing. By
timestamp1718280000000Introducing Ava, eDesk's AI agent for eCommerceby Darren HeaphyNewAnnouncementWe are thrilled to introduce Ava, a cutting-edge virtual agent designed to handle up to 72% of your webstore queries instantly. Ava goes beyond the capabilities of a standard AI chatbot. By harnessing advanced AI, automation, and seamless
timestamp1717681840760Kaufland has expanded into Poland!by Maura CKaufland, which is one of the most popular retail companies in the world, has now expanded into Poland! Founded in Germany in 1984, it offers a wide range of household items like groceries, clothing, electronics and gardening supplies
timestamp1717575346965We now support Amazon South Africa! by Maura CAmazon has now launched in South Africa - which offers a market of over 60 million potential customers! The launch brings Amazon’s total number of marketplaces to 22 and eDesk is proud to support them all. By connecting to Amazon South
timestamp1717500261487Nordstrom & Bild - 2 new Mirakl integrations!by Maura CGreat news! You can now add your Nordstrom & Bild marketplaces to eDesk via Mirakl. Nordstrom is a popular chain of luxury American department stores. First founded in 1901 as a shoe store, it now has over 350 stores across the US. Its
timestamp1715354622600We’ve Upgraded eDesk AIby Evan De Vere HuntGreat news—we’ve upgraded eDesk AI! We’ve enhanced the features you rely on by integrating the latest, groundbreaking AI model from OpenAI, GPT-4. What you’ll notice: Enhanced AI Classifications: In our tests on thousands of tickets,
timestamp1709898761269Break down language barriers with AI Translation.by Evan De Vere Hunt, Product ManagerSpeak your customer's language fluently. We’re launching a new AI translation feature that perfectly translates incoming and outgoing messages more reliably than ever before. eDesk’s AI Translation uses a combination of proprietary language
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