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We added a "Negative Feedback" view
by Product Team
The faster you respond to a negative review (whether that’s your seller rating, product review or customer feedback) the more likely you can address your shopper’s original issue such that they might remove or amend their review and keeptimestamp1701183931279
Shopify duplicate order action
by Evan De Vere Hunt
New
Improvement
Integrations
You can now duplicate Shopify orders directly within eDesk. When you click duplicate on the order panel within a ticket it will open the Shopify duplicate modal, where you can:
change quantities
apply a global discount (percentage or
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Exciting news! We've just launched Bol.com on our app store.
by Evan De Vere Hunt
New
Integrations
Beta
Announcement
Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both
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Tracking Code Mapping
by Evan De Vere Hunt
New
Announcement
Integrations
Map your tracking codes to the correct tracking link.
eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By
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AI Assist reply suggestions and Handsfree replies now work in multiple languages!
by Noor Saleh
We are thrilled to announce a significant enhancement to eDesk AI! Our latest update introduces an advanced language detection feature to our AI-powered suggestions and responses, allowing you to leverage AI for your multi-lingual customer
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We've added ManoMano to our app store!
by Noor Saleh
ManoMano is a European marketplace specializing in DIY, home improvement and gardening supplies. Launched in France, it now also operates in Belgium, Germany, Italy, Spain, and the UK.
For a guide on how to install ManoMano, please follow
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Introducing Report Extracts for powerful insights at your fingertips
by Noor Saleh
With Report Extracts, you can now generate tailored CSV reports from eDesk about tickets, channels, agents, tags, and languages, so you can know your business more and provide exceptional customer service.
Report Extracts are available
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Say hello to the AI Composer in your reply box!
by Noor Saleh
Transform messages to your customers with the new AI Composer feature. Typing up a perfect response has never been easier - with any writing style.
With the composer conveniently located in your reply box, you can highlight your message totimestamp1690466640000
Sign in with Google
by Darren Heaphy
“Sign in with Google” means you can authenticate your account with eDesk using your Google account. What this means is that if the email address you currently use to log in to eDesk is a Google account then you can now log in to eDesk