eDesk Updates

eDesk Updates

www.edesk.com

eDesk AI is Upgrading to GPT-4!

by Evan De Vere Hunt, Product Manager
Get ready for a boost in intelligence! We're thrilled to announce that eDesk's AI is leveling up, making the move to Open AI's latest model, GPT-4. This upgrade means more power, smarter responses, and an even better support experience for
AI
Coming soon

Break down language barriers with AI Translation.

by Evan De Vere Hunt, Product Manager
Speak your customer's language fluently. We’re launching a new AI translation feature that perfectly translates incoming and outgoing messages more reliably than ever before. eDesk’s AI Translation uses a combination of proprietary language
AI
New

Important Etsy Integration Announcement

by Noor Saleh
Announcement
Hi there, We have some important news that to share about using the Etsy integration in eDesk. Etsy's API Update In our continuous effort to safeguard shopper privacy, Etsy has announced a significant change. Starting from February 5,
Important Etsy Integration Announcement

Exciting news! We've just launched Bol.com on our app store.

by Evan De Vere Hunt
New
Integrations
Beta
Announcement
Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both
Exciting news! We've just launched Bol.com on our app store.

Tracking Code Mapping

by Evan De Vere Hunt
New
Announcement
Integrations
Map your tracking codes to the correct tracking link. eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By
Tracking Code Mapping

Introducing eDesk AI ✨ The next generation of customer support is here!

by Noor Saleh
New
Announcement
We are excited to announce the launch of eDesk AI and our latest AI-powered features! From AI-driven summaries and sentiment analysis, to AI-assisted replies and HandsFree auto responses, eDesk AI is revolutionizing customer support. This
Introducing eDesk AI ✨ The next generation of customer support is here!

Welcome to our new release notes 🎉

by Darren Heaphy
After listening to customer feedback we decided it’s about time we created a dedicated space to changes to eDesk. Our goal here is to communicate any improvements, notable fixes or new features and integrations that the team have released.
Announcement