eDesk Updates

eDesk Updates

www.edesk.com

Create contact forms

by Noor Saleh
New
Improvement
You can create customised contact forms via our Live Chat widget as an alternative to Live Chat. To get started just create a widget and choose between it being a Live Chat or a Contact Form 👉 Here’s a more detailed guide from
Create contact forms

Creating a tag directly from Mailbox 🔖

by Noor Saleh
Improvement
In addition to improving the presentation of tags within the Mailbox menu, you can now create a tag without needing to access the Settings page! Simply click on the New Ticket dropdown from the top right corner of your Mailbox, and select
Creating a tag directly from Mailbox 🔖

Password protection for your Knowledge Base 🔐

by Noor Saleh
Improvement
Restrict access to your Knowledge Base library by enabling our new password page - a landing page that adds password protection to your library. The password can be shared with agents or customers who you want to allow to view your
Password protection for your Knowledge Base 🔐

New and improved Mailbox notifications for better collaboration!

by Noor Saleh
Improvement
Our latest improvements to eDesk Notifications now allow you to receive in-app notifications for @mentions, assigned tickets and notes left on assigned tickets - making collaboration and staying on top of tickets easier! To enable it,
New and improved Mailbox notifications for better collaboration!