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Improved loading animation for Ava's responses
by Darren Heaphy
We’ve made an improvement to how Ava answers questions from your shoppers, specifically if the answer Ava gives is longer than the visible chat window the focus no longer jumps to the bottom (which had required the shopper to scroll back uptimestamp1717681840760
Kaufland has expanded into Poland!
by Maura C
Kaufland, which is one of the most popular retail companies in the world, has now expanded into Poland!
Founded in Germany in 1984, it offers a wide range of household items like groceries, clothing, electronics and gardening suppliestimestamp1717575346965
We now support Amazon South Africa!
by Maura C
Amazon has now launched in South Africa - which offers a market of over 60 million potential customers!
The launch brings Amazon’s total number of marketplaces to 22 and eDesk is proud to support them all.
By connecting to Amazon Southtimestamp1717500261487
Nordstrom & Bild - 2 new Mirakl integrations!
by Maura C
Great news! You can now add your Nordstrom & Bild marketplaces to eDesk via Mirakl.
Nordstrom is a popular chain of luxury American department stores. First founded in 1901 as a shoe store, it now has over 350 stores across the US. Itstimestamp1715354622600
We’ve Upgraded eDesk AI
by Evan De Vere Hunt
Great news—we’ve upgraded eDesk AI! We’ve enhanced the features you rely on by integrating the latest, groundbreaking AI model from OpenAI, GPT-4.
What you’ll notice:
Enhanced AI Classifications: In our tests on thousands of tickets,timestamp1715353154318
We've improved ticket loading times by 40%
by Darren Heaphy
Great news—we've improved our ticket loading speeds by 40%+!
Following your feedback, we've invested heavily in our infrastructure and implemented advanced technologies to boost performance. This means faster ticket access for you,timestamp1712240820000
Gathering customer satisfaction feedback
by Clodagh Callan
Did you know you can request feedback on the service provided by your agents after a ticket has been marked as Resolved?
This can be set up per channel and sends an email to the customer after their ticket has been resolved. Any feedback
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Easier to manage Report Extracts!
by Clodagh Callan
We know the list of reports was difficult to manage as more reports were generated and old ones expired so we have added a new tab for expired reports.
Within the expired tab, you can now delete individual ones or in bulk.
Keep an eye
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Your Support Sidekick: The AI Assistant!
by Evan De Vere Hunt
Meet your team's new best friend in ticket resolution. Our AI Assistant is on a mission to supercharge your support game by suggesting responses, recommending actions, and summarizing conversation histories. With this trusty sidekick by