eDesk Updates

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Keep your Shopify eDesk chat widget compliant with our website cookie policy consent box

In accordance with the Shopify Privacy API updates, your customers using our eDesk Chat widget that you’ve installed on your Shopify website must give consent to any 3rd party who is using cookies - as we do for Chat. We’ve now added a

Keep your Shopify eDesk chat widget compliant with our website cookie policy consent box

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Clone an entire Knowledge Base

Save time and effort with this new update! You can now clone your entire eDesk Knowledge Base in a few clicks without needing to create a new one with slight changes. This update would be super helpful if you have different guidelines or

Clone an entire Knowledge Base

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Improvements to our Reply box! 🕛 📤

We know that everyone works differently, which is why we’ve added two great improvements to our Reply box to improve your workflow, keep your mailbox organised and give you more flexibility on how you do things! It is now possible to

Improvements to our Reply box! 🕛 📤

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Map Gmail Folders to Gmail Channels

You can now select a folder from your Gmail to map to the Gmail you’re connecting to eDesk! What are the benefits? If you have a Gmail account that you’re using for multiple purposes, you can create folders in your Gmail, and then connect

Map Gmail Folders to Gmail Channels

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Create a ticket from the dialler - eDesk Talk

We’ve improved our ticket creation functionality to declutter your Mailbox and put you in control of whether you would like to create a ticket from the call you’ve received or not. Before eDesk would create a ticket when each call you

Create a ticket from the dialler - eDesk Talk

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Search bar added in Chat!

Looking for something in your Chats? We’ve now made that possible! You can now search by keywords possible in our new Chat search bar, check it out! 🔎

Search bar added in Chat!

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Shopify Returns & Cancellations in eDesk

Great news! We’ve now made it possible to create returns and refunds for your Shopify stores right within your eDesk If you want to find out more about what you can do with this improvement, you can read about it in this helpful article.

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We've added Shippingbo!

Stay on top of all your delivery information right within your eDesk support tickets using Shippingbo, our newly added tracking and shipping integration! Benefits Access all of your delivery information from the right-hand side of the

We've added Shippingbo!

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We've added Sentiment to the Customer View

We recently launched the Customer View which presents all of your shoppers who’ve ordered or contacted you into a single place, we extended that with Segments which groups your customers into cohorts (starting from then they might have