timestamp1718613907167Improved loading animation for Ava's responsesby Darren HeaphyWe’ve made an improvement to how Ava answers questions from your shoppers, specifically if the answer Ava gives is longer than the visible chat window the focus no longer jumps to the bottom (which had required the shopper to scroll back up
timestamp1715354622600We’ve Upgraded eDesk AIby Evan De Vere HuntGreat news—we’ve upgraded eDesk AI! We’ve enhanced the features you rely on by integrating the latest, groundbreaking AI model from OpenAI, GPT-4. What you’ll notice: Enhanced AI Classifications: In our tests on thousands of tickets,
timestamp1715353154318We've improved ticket loading times by 40%by Darren HeaphyGreat news—we've improved our ticket loading speeds by 40%+! Following your feedback, we've invested heavily in our infrastructure and implemented advanced technologies to boost performance. This means faster ticket access for you,
timestamp1712240820000Gathering customer satisfaction feedbackby Clodagh CallanImprovementDid you know you can request feedback on the service provided by your agents after a ticket has been marked as Resolved? This can be set up per channel and sends an email to the customer after their ticket has been resolved. Any feedback
timestamp1711445100000Easier to manage Report Extracts!by Clodagh CallanImprovementWe know the list of reports was difficult to manage as more reports were generated and old ones expired so we have added a new tab for expired reports. Within the expired tab, you can now delete individual ones or in bulk. Keep an eye
timestamp1709898864493Your Support Sidekick: The AI Assistant!by Evan De Vere HuntMeet your team's new best friend in ticket resolution. Our AI Assistant is on a mission to supercharge your support game by suggesting responses, recommending actions, and summarizing conversation histories. With this trusty sidekick by
timestamp1709898845114Empower Your Workflow: AI-Classification-Based Message Rulesby Evan De Vere HuntExciting news for streamlined efficiency! Soon, you'll be able to create message rules based on AI classifications. Respond, assign, tag, and automate more tasks effortlessly. This feature is your ticket to a smoother workflow, allowing you
timestamp1709898823775Extending classifications to all ticketsby Evan De Vere Hunt, Product ManagerWe're taking our ticket classification to the next level. Soon, eDesk's AI won't just stop at tickets with orders – it's diving deep into every ticket, ensuring that it identifies the root cause for all your incoming queries. That means
timestamp1709898800750Slash customer support volume with eDesk's AI Chatbotby Evan De Vere Hunt, Product ManagerGet ready for the biggest customer support upgrade you’ve ever seen. Our super-smart AI chatbot is here to lighten the load on your team and lend a hand, effortlessly solving your customer’s questions. It’s like having a new team member who
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