eDesk Updates

www.edesk.com

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Nordstrom & Bild - 2 new Mirakl integrations!

Great news! You can now add your Nordstrom & Bild marketplaces to eDesk via Mirakl. Nordstrom is a popular chain of luxury American department stores. First founded in 1901 as a shoe store, it now has over 350 stores across the US. Its

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We’ve Upgraded eDesk AI

by Evan De Vere Hunt

Great news—we’ve upgraded eDesk AI! We’ve enhanced the features you rely on by integrating the latest, groundbreaking AI model from OpenAI, GPT-4. What you’ll notice: Enhanced AI Classifications: In our tests on thousands of tickets,

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Your Support Sidekick: The AI Assistant!

by Evan De Vere Hunt

Meet your team's new best friend in ticket resolution. Our AI Assistant is on a mission to supercharge your support game by suggesting responses, recommending actions, and summarizing conversation histories. With this trusty sidekick by

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Empower Your Workflow: AI-Classification-Based Message Rules

by Evan De Vere Hunt

Exciting news for streamlined efficiency! Soon, you'll be able to create message rules based on AI classifications. Respond, assign, tag, and automate more tasks effortlessly. This feature is your ticket to a smoother workflow, allowing you

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Extending classifications to all tickets

by Evan De Vere Hunt, Product Manager

We're taking our ticket classification to the next level. Soon, eDesk's AI won't just stop at tickets with orders – it's diving deep into every ticket, ensuring that it identifies the root cause for all your incoming queries. That means

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Slash customer support volume with eDesk's AI Chatbot

by Evan De Vere Hunt, Product Manager

Get ready for the biggest customer support upgrade you’ve ever seen. Our super-smart AI chatbot is here to lighten the load on your team and lend a hand, effortlessly solving your customer’s questions. It’s like having a new team member who

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eDesk AI is Upgrading to GPT-4!

by Evan De Vere Hunt, Product Manager

Get ready for a boost in intelligence! We're thrilled to announce that eDesk's AI is leveling up, making the move to Open AI's latest model, GPT-4. This upgrade means more power, smarter responses, and an even better support experience for

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Break down language barriers with AI Translation.

by Evan De Vere Hunt, Product Manager

Speak your customer's language fluently. We’re launching a new AI translation feature that perfectly translates incoming and outgoing messages more reliably than ever before. eDesk’s AI Translation uses a combination of proprietary language

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View Instagram Stories Alongside Customer Messages

by Evan De Vere Hunt, Senior Product Manager

We're excited to announce a significant improvement our Instagram experience – now you can seamlessly view the Instagram story to which a customer has replied. In the past, while we displayed customer replies to stories as tickets in eDesk,

View Instagram Stories Alongside Customer Messages