timestamp1727366698836Updated Chat Insights with Enhanced Chatbot Details!by Maura COur latest update to Chat Insights now offers deeper analysis of your Chatbot usage. Instantly see how many chats were fully handled by Ava, how many were managed (or missed) by agents, and how many tickets were created from live chats
timestamp1725379635387CDiscount tracking now available!by Maura CWe can now pull in tracking information for all your CDiscount orders, making it easier to respond to customers. Use #tracking_code or #tracking_code_link snippets in your templates or directly in replies to quickly populate CDiscount
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