timestamp1719229035886
Enhanced Knowledge Base search functionality
by Maura C
We’ve updated the Knowledge Base search functionality! This new way of searching also uses AI to find relevant articles, so now, when a customer searches for something, it will not only show matching text, but will understand the topic ortimestamp1718613952567
Ava supports **bold** text
by Darren Heaphy
We’ve improved the general formatting of Ava’s answers, including better separation of space between paragraphs and bullet points. Additionally Ava will now recognise titles, bold text or bold markdown (text with ** at beginning and end)timestamp1718613907167
Improved loading animation for Ava's responses
by Darren Heaphy
We’ve made an improvement to how Ava answers questions from your shoppers, specifically if the answer Ava gives is longer than the visible chat window the focus no longer jumps to the bottom (which had required the shopper to scroll back uptimestamp1718280000000
Introducing Ava, eDesk's AI agent for eCommerce
by Darren Heaphy
We are thrilled to introduce Ava, a cutting-edge virtual agent designed to handle up to 72% of your webstore queries instantly. Ava goes beyond the capabilities of a standard AI chatbot. By harnessing advanced AI, automation, and seamless
timestamp1717681840760
Kaufland has expanded into Poland!
by Maura C
Kaufland, which is one of the most popular retail companies in the world, has now expanded into Poland!
Founded in Germany in 1984, it offers a wide range of household items like groceries, clothing, electronics and gardening suppliestimestamp1717575346965
We now support Amazon South Africa!
by Maura C
Amazon has now launched in South Africa - which offers a market of over 60 million potential customers!
The launch brings Amazon’s total number of marketplaces to 22 and eDesk is proud to support them all.
By connecting to Amazon Southtimestamp1717500261487
Nordstrom & Bild - 2 new Mirakl integrations!
by Maura C
Great news! You can now add your Nordstrom & Bild marketplaces to eDesk via Mirakl.
Nordstrom is a popular chain of luxury American department stores. First founded in 1901 as a shoe store, it now has over 350 stores across the US. Itstimestamp1715354622600
We’ve Upgraded eDesk AI
by Evan De Vere Hunt
Great news—we’ve upgraded eDesk AI! We’ve enhanced the features you rely on by integrating the latest, groundbreaking AI model from OpenAI, GPT-4.
What you’ll notice:
Enhanced AI Classifications: In our tests on thousands of tickets,timestamp1715354131752
New snippet containing the product's marketplace link
by Darren Heaphy
We've added a new feature to help you manage customer messages more efficiently across all marketplaces.
The product_marketplace_link snippet creates a direct link to your product on the marketplace. This functionality simplifies the
Subscribe to updates