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Introducing Smart Reply: Elevating Agent Efficiency with AI-Driven Responses
by Darren Heaphy
We’re thrilled to announce the official launch of Smart Reply, now available as part of our AI Assist feature set, following several months of successful beta testing through our Early Adopter Program.
Smart Reply empowers support agents
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Exciting news! You can now connect your TikTok Shop to eDesk.
by Maura C
TikTok Shop allows sellers to create personalized storefronts and efficiently manage inventory. The platform supports businesses of all sizes with tools for order management, secure checkout, post-sales support and brand marketing.
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Kaufland has expanded into Poland!
by Maura C
Kaufland, which is one of the most popular retail companies in the world, has now expanded into Poland!
Founded in Germany in 1984, it offers a wide range of household items like groceries, clothing, electronics and gardening suppliestimestamp1717575346965
We now support Amazon South Africa!
by Maura C
Amazon has now launched in South Africa - which offers a market of over 60 million potential customers!
The launch brings Amazon’s total number of marketplaces to 22 and eDesk is proud to support them all.
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Nordstrom & Bild - 2 new Mirakl integrations!
by Maura C
Great news! You can now add your Nordstrom & Bild marketplaces to eDesk via Mirakl.
Nordstrom is a popular chain of luxury American department stores. First founded in 1901 as a shoe store, it now has over 350 stores across the US. Itstimestamp1715354622600
We’ve Upgraded eDesk AI
by Evan De Vere Hunt
Great news—we’ve upgraded eDesk AI! We’ve enhanced the features you rely on by integrating the latest, groundbreaking AI model from OpenAI, GPT-4.
What you’ll notice:
Enhanced AI Classifications: In our tests on thousands of tickets,
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