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We've added Sentiment to the Customer View
by Noor Saleh
We recently launched the Customer View which presents all of your shoppers who’ve ordered or contacted you into a single place, we extended that with Segments which groups your customers into cohorts (starting from then they might havetimestamp1669213920000
We've improved the right hand panel
by Noor Saleh
Alongside the launch of the Customer View, which presents a list of all of your shoppers history with you, we’ve made some significant improvements to the right hand panel you see within any ticket.
Now we’re surfacing more meaningful
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Elevate your customer intelligence with Segments
by Noor Saleh
With Customer segmentation, customers who have similar characteristics or attributes will now be automatically grouped into a customer segment so you can quickly identify and serve them better!
What is the value behind this?
Assign custom
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Introducing The Customer View
by Noor Saleh
Available today on all accounts is the Customer View, this presents a full view of your shoppers and any engagement they’ve had with support. With the full context of your shoppers’ order and conversation history, your support agents can
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We've added WhatsApp
by Noor Saleh
To continue improving our award-winning unified inbox, we have made some improvements to our WhatsApp Integration to drive better customer support outcomes.
Here’s a recap of what you can do:
Auto-assign WhatsApp messages to
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We've added Macy's!
by Noor Saleh
Great news! We’ve now added Macy’s Inc as a native integration on our App Store.
Connecting your Macy’s shop to eDesk will allow you to see all of your messages, orders and order information in one place to help your support team stay on
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We now support Amazon Belgium 🇧🇪
by Noor Saleh
Following the launch of Poland, Sweden and Netherlands, Amazon has continued extending its localized European coverage with the launch of Amazon Belgium.
The launch brings Amazon’s total number of European marketplaces to 10, and eDesk is
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Create contact forms
by Noor Saleh
You can create customised contact forms via our Live Chat widget as an alternative to Live Chat. To get started just create a widget and choose between it being a Live Chat or a Contact Form
👉 Here’s a more detailed guide from
