eDesk Updates

We’ve Upgraded eDesk AI

by Evan De Vere Hunt
Great news—we’ve upgraded eDesk AI! We’ve enhanced the features you rely on by integrating the latest, groundbreaking AI model from OpenAI, GPT-4. What you’ll notice: Enhanced AI Classifications: In our tests on thousands of tickets,
New
Improvement
AI

Your Support Sidekick: The AI Assistant!

by Evan De Vere Hunt
Meet your team's new best friend in ticket resolution. Our AI Assistant is on a mission to supercharge your support game by suggesting responses, recommending actions, and summarizing conversation histories. With this trusty sidekick by
Coming soon
AI

Empower Your Workflow: AI-Classification-Based Message Rules

by Evan De Vere Hunt
Exciting news for streamlined efficiency! Soon, you'll be able to create message rules based on AI classifications. Respond, assign, tag, and automate more tasks effortlessly. This feature is your ticket to a smoother workflow, allowing you
Coming soon
AI

Extending classifications to all tickets

by Evan De Vere Hunt, Product Manager
We're taking our ticket classification to the next level. Soon, eDesk's AI won't just stop at tickets with orders – it's diving deep into every ticket, ensuring that it identifies the root cause for all your incoming queries. That means
AI
Coming soon

Slash customer support volume with eDesk's AI Chatbot

by Evan De Vere Hunt, Product Manager
Get ready for the biggest customer support upgrade you’ve ever seen. Our super-smart AI chatbot is here to lighten the load on your team and lend a hand, effortlessly solving your customer’s questions. It’s like having a new team member who
AI
Coming soon

eDesk AI is Upgrading to GPT-4!

by Evan De Vere Hunt, Product Manager
Get ready for a boost in intelligence! We're thrilled to announce that eDesk's AI is leveling up, making the move to Open AI's latest model, GPT-4. This upgrade means more power, smarter responses, and an even better support experience for
AI
Coming soon

Break down language barriers with AI Translation.

by Evan De Vere Hunt, Product Manager
Speak your customer's language fluently. We’re launching a new AI translation feature that perfectly translates incoming and outgoing messages more reliably than ever before. eDesk’s AI Translation uses a combination of proprietary language
AI
New

Exciting news! We've just launched Bol.com on our app store.

by Evan De Vere Hunt
New
Integrations
Beta
Announcement
Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both