timestamp1738934735133Enhanced Quick Reply by Evan De Vere Hunt, Senior Product ManagerWe’re excited to introduce a major update to Quick Reply, one of the AI-driven features in your AI Assist Pack. Quick Reply helps you respond to simple customer tickets directly from the inbox—no need to click into every single message.
timestamp1738665539162AI Translation is here! by Evan De Vere HuntNewAIWe recently launched our AI-powered translation service, which offers improved fluency and grammatical accuracy on the standard eDesk translations your team is using.
timestamp1738170978612The expand option in Composer is now order and context awareby Evan De Vere Hunt, Senior Production ManagerThe Expand option is a great way to start with a quick shorthand message and let AI complete it for you. Now, it’s even more powerful—it can leverage order and ticket data to enhance your messages with greater accuracy and personalization.
timestamp1728986280000Introducing Smart Reply: Elevating Agent Efficiency with AI-Driven Responsesby Darren HeaphyNewAnnouncementAIWe’re thrilled to announce the official launch of Smart Reply, now available as part of our AI Assist feature set, following several months of successful beta testing through our Early Adopter Program. Smart Reply empowers support agents
timestamp1715354622600We’ve Upgraded eDesk AIby Evan De Vere HuntGreat news—we’ve upgraded eDesk AI! We’ve enhanced the features you rely on by integrating the latest, groundbreaking AI model from OpenAI, GPT-4. What you’ll notice: Enhanced AI Classifications: In our tests on thousands of tickets,
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