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We've improved the way you collaborate using external messages
by Noor Saleh
We’ve improved some functionalities of external messages in eDesk so that you can collaborate more efficiently.
You can now add CC and BCC in the reply box to collaborate with others in your message. eDesk will also remember the email
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New filters and note-taking improvements in Customer View
by Noor Saleh
We're delighted to share an improvement update to eDesk's Customer View where you can now filter customers by channel they come from, their details, whether they have placed an order or whether they have created tickets, and
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Escalate to third parties safely with the ticket share feature
by Noor Saleh
We know that collaboration is key to providing exceptional customer support and growing businesses, not just with your teammates, but occasionally with external third parties too!
That’s why we’ve added a new ticket share option to our
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eBay username - new mailbox column added
by Noor Saleh
We’ve added eBay username as a new mailbox column so you can easily see and manage your eBay tickets straight from the mailbox.
To add it, click on Customise Table Layout from the top right corner of your mailbox. Click on Add a new
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You can now download a report on the products creating the most tickets in eDesk
by Noor Saleh
With this option, you can now download a CSV report from the Product section in Insights, so you can have full control of your data, present it and track it how you like.
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Keep your Shopify eDesk chat widget compliant with our website cookie policy consent box
by Noor Saleh
In accordance with the Shopify Privacy API updates, your customers using our eDesk Chat widget that you’ve installed on your Shopify website must give consent to any 3rd party who is using cookies - as we do for Chat.
We’ve now added a
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Auto translate in Live Chat
by Noor Saleh
¡Hola!, ¿cómo estás? No more letting language be a barrier to your sales! With our auto-translate feature in live chat, you can go global and support customers in over 100 languages. Súper!
Note: Auto translation in Chat is included on
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Clone an entire Knowledge Base
by Noor Saleh
Save time and effort with this new update! You can now clone your entire eDesk Knowledge Base in a few clicks without needing to create a new one with slight changes.
This update would be super helpful if you have different guidelines or
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Kaufland Czech Republic and Slovakia added! 🇨🇿🇸🇰
by Noor Saleh
Kaufland CZ and SK are now amongst the regions we support in our App Store in eDesk.
We’re happy to announce that our App Store now supports two more Kaufland regions: Czech Republic and Slovakia, bringing the total to 3; including
