over 2 years agoCreating a tag directly from Mailbox 🔖by Noor SalehImprovementIn addition to improving the presentation of tags within the Mailbox menu, you can now create a tag without needing to access the Settings page! Simply click on the New Ticket dropdown from the top right corner of your Mailbox, and select
over 2 years agoPassword protection for your Knowledge Base 🔐by Noor SalehImprovementRestrict access to your Knowledge Base library by enabling our new password page - a landing page that adds password protection to your library. The password can be shared with agents or customers who you want to allow to view your
over 2 years agoNew and improved Mailbox notifications for better collaboration!by Noor SalehImprovementOur latest improvements to eDesk Notifications now allow you to receive in-app notifications for @mentions, assigned tickets and notes left on assigned tickets - making collaboration and staying on top of tickets easier! To enable it,
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