eDesk Updates

eDesk Updates

www.edesk.com

Report on resolved tickets with Report Extracts

by Clodagh Callan
Improvement
We’ve added a new option when generating report Extracts. You can now generate a report based on Resolved tickets. So when selecting the date range, you can select whether to include tickets created between the dates or tickets resolved
Report on resolved tickets with Report Extracts

Improved password security 🔐

by Darren Heaphy
Recently we’ve added support for signing in with your Google or Microsoft credentials. For those logging into eDesk directly with your email address and password we’ve made two changes to improve your account security: Passwords
Improvement

View Instagram Stories Alongside Customer Messages

by Evan De Vere Hunt, Senior Product Manager
Improvement
Integrations
We're excited to announce a significant improvement our Instagram experience – now you can seamlessly view the Instagram story to which a customer has replied. In the past, while we displayed customer replies to stories as tickets in eDesk,
View Instagram Stories Alongside Customer Messages

Log in with Microsoft

by Darren Heaphy
You might have noticed our new “Log in with Microsoft” option on your log in page. You can now authenticate your account with eDesk using your Microsoft account. What this means is that if the email address you currently use to log in to
New

Enhanced Mobile Chat Experience

by Clodagh Callan
Improvement
We have made the chat widget more responsive to the screen size on mobile and added the option to minimize the window. Paired with the adjustable chat widget icon size, your customers will have a much more pleasant experience using chat
Enhanced Mobile Chat Experience

Automatically tag tickets when a template is sent

by Clodagh Callan
We have added a new option in Template settings. You can now select a tag which will be assigned to the ticket when the template is used. This will help you easily find tickets which received an out of hours template for example!
Improvement

Amazon Fulfillment type on order panel

by Evan De Vere Hunt
New
Integrations
Improvement
We now display the Amazon Fulfillment type on the Order Panel in the ticket. So whether it’s MFN, MFN Prime, or FBA you’ll see it in the order panel.
Amazon Fulfillment type on order panel

Find reports quickly with Report Extract filters

by Clodagh Callan
Improvement
As your list of generated reports grows, find reports quickly based on specific criteria, making it a easier to locate and access the reports that matter most to you. You can now filter by when the report was requested and the report
Find reports quickly with Report Extract filters

We added a "Negative Feedback" view

by Product Team
The faster you respond to a negative review (whether that’s your seller rating, product review or customer feedback) the more likely you can address your shopper’s original issue such that they might remove or amend their review and keep
New