eDesk Updates

eDesk Updates

www.edesk.com

Automatically tag tickets when a template is sent

by Clodagh Callan
We have added a new option in Template settings. You can now select a tag which will be assigned to the ticket when the template is used. This will help you easily find tickets which received an out of hours template for example!
Improvement

Amazon Fulfillment type on order panel

by Evan De Vere Hunt
New
Integrations
Improvement
We now display the Amazon Fulfillment type on the Order Panel in the ticket. So whether it’s MFN, MFN Prime, or FBA you’ll see it in the order panel.
Amazon Fulfillment type on order panel

Find reports quickly with Report Extract filters

by Clodagh Callan
Improvement
As your list of generated reports grows, find reports quickly based on specific criteria, making it a easier to locate and access the reports that matter most to you. You can now filter by when the report was requested and the report
Find reports quickly with Report Extract filters

Shopify duplicate order action

by Evan De Vere Hunt
New
Improvement
Integrations
You can now duplicate Shopify orders directly within eDesk. When you click duplicate on the order panel within a ticket it will open the Shopify duplicate modal, where you can: change quantities apply a global discount (percentage or
Shopify duplicate order action

Copy Order and SKU to clipboard

by Darren Heaphy
If the order attached to the ticket shows the product SKU/s and/or the order number then you can copy that to your clipboard for searching or referencing in other systems (even if the SKU is too long show in the interface) 👍
Improvement

You can now resize the chat widget icon

by Darren Heaphy
In addition to the range of configuration options of the widget icon (where to show, when to show it) we’ve now added the ability for you to resize it, this might be necessary when the widget icon is obscuring too much of your content. The
Improvement

Elevate Your Customer Call Experience with Enhanced Voice ticket features

by Evan De Vere Hunt
Improvement
Integrations
We are thrilled to introduce new features to our voice solutions - eDesk Talk and Aircall Integration, designed to supercharge your customer call experience. Here's what's in store for you: Feature 1: Automatic Ticket Creation Now, for
Elevate Your Customer Call Experience with Enhanced Voice ticket features

We now show discounts and shipping prices on Magento orders

by Evan De Vere Hunt
Improvement
Integrations
When Magento orders are pulled into Magento we now show the shipping fees and discounts, so you have a clearer record or the customer’s purchase when you’re replying to their queries.
We now show discounts and shipping prices on Magento orders

Respond to post sales questions from your buyers on Etsy

by Evan De Vere Hunt, Senior Product Manager
Improvement
Integrations
We're thrilled to announce exciting enhancements to our Etsy integration, all designed to elevate your customer communication experience. Now, for your Etsy post-sales support questions, you will also see the relevant order data directly on
Respond to post sales questions from your buyers on Etsy