eDesk Updates

eDesk Updates

www.edesk.com

Log in with Microsoft

by Darren Heaphy
You might have noticed our new “Log in with Microsoft” option on your log in page. You can now authenticate your account with eDesk using your Microsoft account. What this means is that if the email address you currently use to log in to
New

Amazon Fulfillment type on order panel

by Evan De Vere Hunt
New
Integrations
Improvement
We now display the Amazon Fulfillment type on the Order Panel in the ticket. So whether it’s MFN, MFN Prime, or FBA you’ll see it in the order panel.
Amazon Fulfillment type on order panel

We added a "Negative Feedback" view

by Product Team
The faster you respond to a negative review (whether that’s your seller rating, product review or customer feedback) the more likely you can address your shopper’s original issue such that they might remove or amend their review and keep
New

Shopify duplicate order action

by Evan De Vere Hunt
New
Improvement
Integrations
You can now duplicate Shopify orders directly within eDesk. When you click duplicate on the order panel within a ticket it will open the Shopify duplicate modal, where you can: change quantities apply a global discount (percentage or
Shopify duplicate order action

Exciting news! We've just launched Bol.com on our app store.

by Evan De Vere Hunt
New
Integrations
Beta
Announcement
Bol.com is a leading online marketplace in the Netherlands and Belgium, known for a wide range of products including electronics, books, toys, and much more. Originating in the Netherlands, it has become a household name in both
Exciting news! We've just launched Bol.com on our app store.

Tracking Code Mapping

by Evan De Vere Hunt
New
Announcement
Integrations
Map your tracking codes to the correct tracking link. eDesk's Tracking Code Mapping streamlines the way you manage ‘where’s my order’ queries in eDesk, offering a significant leap in efficiency for your customer support operations. By
Tracking Code Mapping

Elevate Your Customer Call Experience with Enhanced Voice ticket features

by Evan De Vere Hunt
Improvement
Integrations
We are thrilled to introduce new features to our voice solutions - eDesk Talk and Aircall Integration, designed to supercharge your customer call experience. Here's what's in store for you: Feature 1: Automatic Ticket Creation Now, for
Elevate Your Customer Call Experience with Enhanced Voice ticket features

We now show discounts and shipping prices on Magento orders

by Evan De Vere Hunt
Improvement
Integrations
When Magento orders are pulled into Magento we now show the shipping fees and discounts, so you have a clearer record or the customer’s purchase when you’re replying to their queries.
We now show discounts and shipping prices on Magento orders

Respond to post sales questions from your buyers on Etsy

by Evan De Vere Hunt, Senior Product Manager
Improvement
Integrations
We're thrilled to announce exciting enhancements to our Etsy integration, all designed to elevate your customer communication experience. Now, for your Etsy post-sales support questions, you will also see the relevant order data directly on
Respond to post sales questions from your buyers on Etsy