eDesk Updates

eDesk Updates

www.edesk.com

Pre-sales now powered by AI!

by Maura Cunningham
We’re excited to announce that our Pre-sales feature, now includes support for webstores and is powered by eDesk AI! This means you can engage with potential customers across even more platforms, providing timely answers to their queries
Improvement

Enhance Your Security with Multi-Factor Authentication (MFA)

by Maura Cunningham
We’re excited to bring Multi-Factor Authentication (MFA/2FA) to eDesk! This powerful feature adds an extra layer of protection to your account by requiring a second step of verification during login. With MFA, you can safeguard
New

Cdiscount now supports tracking and attachments!

by Maura C
With the new Octopia API, the Cdiscount integration has been enhanced and now includes tracking and attachment support. Tracking details are now displayed for Cdiscount orders when available. Additionally, both incoming and outgoing
New

Octopia Integration now live!

by Maura C
We’re excited to launch our Octopia integration! You can now seamlessly manage customer support for all Octopia marketplaces like Cdiscount and Bebeboutik directly within eDesk. Centralize your support and streamline workflows to
New

Take Control of Your Gmail Read Status from eDesk!

by Maura C
Seamlessly sync your Gmail read statuses with eDesk. Did you know, when you connect your Gmail to eDesk via the Google App, you can choose when to mark your messages as read in Gmail? Choose between marking them read when 'Pulled into
Improvement

Introducing the real-time Live dashboard

by Maura C
The Live dashboard offers a real-time view of your eDesk account, helping you monitor performance metrics and customer interactions as they happen. Track agent activity, ticket volumes, response times, chat, phone engagement and more
New

Streamline reporting with Automated Report extracts

by Maura C
Automate your reporting process with eDesk's automated report extracts. Set up scheduled reports to be generated automatically, including key data on ticket activity, performance metrics, and more. Customize the reports to suit your
New