timestamp1732206266630Cdiscount now supports tracking and attachments!by Maura CWith the new Octopia API, the Cdiscount integration has been enhanced and now includes tracking and attachment support. Tracking details are now displayed for Cdiscount orders when available. Additionally, both incoming and outgoing
timestamp1732036440459Octopia Integration now live!by Maura CWe’re excited to launch our Octopia integration! You can now seamlessly manage customer support for all Octopia marketplaces like Cdiscount and Bebeboutik directly within eDesk. Centralize your support and streamline workflows to
timestamp1730913848579Take Control of Your Gmail Read Status from eDesk!by Maura CSeamlessly sync your Gmail read statuses with eDesk. Did you know, when you connect your Gmail to eDesk via the Google App, you can choose when to mark your messages as read in Gmail? Choose between marking them read when 'Pulled into
timestamp1730383293955Introducing the real-time Live dashboardby Maura CThe Live dashboard offers a real-time view of your eDesk account, helping you monitor performance metrics and customer interactions as they happen. Track agent activity, ticket volumes, response times, chat, phone engagement and more
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