timestamp1733393400000Pre-sales now powered by AI!by Maura CunninghamWe’re excited to announce that our Pre-sales feature, now includes support for webstores and is powered by eDesk AI! This means you can engage with potential customers across even more platforms, providing timely answers to their queries
timestamp1730913848579Take Control of Your Gmail Read Status from eDesk!by Maura CSeamlessly sync your Gmail read statuses with eDesk. Did you know, when you connect your Gmail to eDesk via the Google App, you can choose when to mark your messages as read in Gmail? Choose between marking them read when 'Pulled into
timestamp1728986280000Introducing Smart Reply: Elevating Agent Efficiency with AI-Driven Responsesby Darren HeaphyNewAnnouncementAIWe’re thrilled to announce the official launch of Smart Reply, now available as part of our AI Assist feature set, following several months of successful beta testing through our Early Adopter Program. Smart Reply empowers support agents
timestamp1727366698836Updated Chat Insights with Enhanced Chatbot Details!by Maura COur latest update to Chat Insights now offers deeper analysis of your Chatbot usage. Instantly see how many chats were fully handled by Ava, how many were managed (or missed) by agents, and how many tickets were created from live chats
timestamp1725379635387CDiscount tracking now available!by Maura CWe can now pull in tracking information for all your CDiscount orders, making it easier to respond to customers. Use #tracking_code or #tracking_code_link snippets in your templates or directly in replies to quickly populate CDiscount
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